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Creating a Brand that Breeds Loyalty
What is Loyalty? According to the Oxford Dictionary- Loyalty is a strong feeling of support or allegiance. Many organizations today are struggling to keep their
“Life is a seri…
“Life is a series of experiences, each one of which makes us bigger, even though sometimes it is hard to realize this. For the world
Latest Podcasts
Episode 282: Beyond the Dashboard: How Curiosity Turns Customer Feedback into Action with Ryan Tamminga
Guest Bio Ryan Tamminga is the Chief Customer Officer at Alchemer, a CX feedback platform that helps organizations listen to their customers through surveys, ratings,
Episode 281 : Is Human Support Becoming a Luxury? with Ben Rosenberg
Guest Bio Ben Rosenberg is a seasoned SaaS professional with two decades of customer experience experience at fast growth companies. His background lies in building
Episode 280: The Skills AI Can’t Replace: Why Human Service Still Wins with Jeff Toister
Guest Bio Jeff Toister’s very first customer service interaction ended in a service failure. Rather than walk away, he became obsessed with figuring out what