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Creating a Brand that Breeds Loyalty
What is Loyalty? According to the Oxford Dictionary- Loyalty is a strong feeling of support or allegiance. Many organizations today are struggling to keep their
“Life is a seri…
“Life is a series of experiences, each one of which makes us bigger, even though sometimes it is hard to realize this. For the world
Personal Development
Personal Development “Leadership is the art of getting someone else to do what you want done because he or she wants to do it.” Dwight
Latest Podcasts
Episode 280: The Skills AI Can’t Replace: Why Human Service Still Wins with Jeff Toister
Guest Bio Jeff Toister’s very first customer service interaction ended in a service failure. Rather than walk away, he became obsessed with figuring out what
Episode 279: Where AI Ends and Humans Begin: Building Customer Success on Clean Data
Rebecca Stone is Chief Customer and Marketing Officer at Plume, where she leads customer and marketing strategy, brand positioning, customer experience, and go-to-market initiatives. She
Episode 278 : Clarity Beats Confidence : How Great Leaders Actually Change with Terez Rijkenberg
Guest Bio Terez Rijkenberg is an executive coach to C-suite leaders at organizations around the world. Before she turned 30, she had already served as