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Be a Better Listener
Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening
The Importance of Trust Within Your Team
Successful teamwork is built on a foundation of trust. Each member of the team must establish trust; cultivate trust through his actions and words, and
Start With A Little Gratitude
If you’ve spent a large portion of your life not focusing on gratitude, you can’t expect yourself to change your whole mind-set immediately. Most of
Improve Your Team’s Customer Service
The most important thing you can do to improve relationships with your customers is to improve customer service. No matter how great your product is
Grow Your Business Using Customer Service
Customer service has evolved considerably over the years – from single channel call centers to multi channel contact centers with the emergence of cloud technologies
Customers: How To Get Them and How To Keep Them
Like most business people, you know that customers are the lifeblood of any business. Without them, you don’t even have a business. There is such
Latest Podcasts
Episode 282: Beyond the Dashboard: How Curiosity Turns Customer Feedback into Action with Ryan Tamminga
Guest Bio Ryan Tamminga is the Chief Customer Officer at Alchemer, a CX feedback platform that helps organizations listen to their customers through surveys, ratings,
Episode 281 : Is Human Support Becoming a Luxury? with Ben Rosenberg
Guest Bio Ben Rosenberg is a seasoned SaaS professional with two decades of customer experience experience at fast growth companies. His background lies in building
Episode 280: The Skills AI Can’t Replace: Why Human Service Still Wins with Jeff Toister
Guest Bio Jeff Toister’s very first customer service interaction ended in a service failure. Rather than walk away, he became obsessed with figuring out what