Blog
Empower Your Customers To Become Your Biggest Ambassadors
Empower Your Customers To Become Your Biggest Ambassadors – The empowered customer is a common thread that has rocked – and continues to rock –
Personal Development Leads to a Better Company Culture
Personal development is key to the success of any organization – small, medium or large. In my workshops, training sessions and keynotes I often discuss
How to Develop a Customer Experience Strategy that Makes your Competition Cry
Customer Experience – Have you ever lost a customer to a competitor and didn’t know why they left? A customer experience strategy can help you retain
The Kind of Employee Engagement Needed for the 21st Century
Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give of their best each day, committed
Leadership Evolving
The key to running a successful business is effective leadership. It has the potential to bring in more profits for a company than any cost-cutting effort.
Saying Yes versus Making Customers Happy
Making Customers Happy Making Customers Happy – The belief that saying “yes” and giving your customer what he wants will automatically make a happy customer
Latest Podcasts
Episode 282: Beyond the Dashboard: How Curiosity Turns Customer Feedback into Action with Ryan Tamminga
Guest Bio Ryan Tamminga is the Chief Customer Officer at Alchemer, a CX feedback platform that helps organizations listen to their customers through surveys, ratings,
Episode 281 : Is Human Support Becoming a Luxury? with Ben Rosenberg
Guest Bio Ben Rosenberg is a seasoned SaaS professional with two decades of customer experience experience at fast growth companies. His background lies in building
Episode 280: The Skills AI Can’t Replace: Why Human Service Still Wins with Jeff Toister
Guest Bio Jeff Toister’s very first customer service interaction ended in a service failure. Rather than walk away, he became obsessed with figuring out what