Blog
The Kind of Employee Engagement Needed for the 21st Century
Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give of their best each day, committed
Leadership Evolving
The key to running a successful business is effective leadership. It has the potential to bring in more profits for a company than any cost-cutting effort.
Saying Yes versus Making Customers Happy
Making Customers Happy Making Customers Happy – The belief that saying “yes” and giving your customer what he wants will automatically make a happy customer
Mystery Shopping Can Help Customer Service
Mystery Shopping Can Help Customer Service Mystery Shopping Can Help Customer Service – One very effective way of finding out exactly how your staff treat
Service and Fast Food
Service and Fast Food Service Experience ?? Hello Folks, So I was in New Kingston this afternoon, and I decided to go to Burger King
An Unexpected Service Experience
Unexpected Service Experience – Companies must practice customer service – Each time I have an appointment with a client, I make it a habit
Latest Podcasts
Episode 277 : Deflection Done Right: Building AI Support That Customers Actually Love with David Karandish
Guest Bio David Karandish is the founder and CEO of Capacity, an enterprise SaaS company headquartered in St. Louis, Missouri. Capacity is a support automation
Episode 276 : Pricing AI: Why the First Price Is Always Wrong and What Smart SaaS Leaders Do About It with Dan Balcauski
Guest Bio Dan Balcauski is the founder of Product Tranquility, where he helps B2B SaaS CEOs turn pricing from a confusing liability into a strategic
Episode 275 : From Pissed to Empowered: How Consumer Feedback Drives Business Transformation with Michael Podolsky
Guest Bio Michael Podolsky is the co-founder and CEO of PissedConsumer.com, a leading consumer advocacy and complaint resolution platform, and Wisebrand.com, an AI strategy and