Professional Training and Occupational Services
Customer Service Training
and Mystery Shopping in
Since 2009, PTOS has helped organizations across Jamaica and the Caribbean build service cultures customers can feel, through customer service training, mystery shopping and customer satisfaction research.
Trusted by organizations across Jamaica and the Caribbean
How PTOS Helps Your Team
Customer Service Training
Customized workshops on telephone etiquette, complaint handling and service recovery, built around your team's real challenges.
Mystery Shopping
Trained mystery shoppers visit, call and message your branches and score every touch point against your standards.
CSAT Research
Customer satisfaction surveys that show what keeps customers loyal and where you are losing them.
Emotional Intelligence
Licensed SQI programmes like Feelings for Professionals that help teams serve with empathy and care.
Leadership Training
Equip managers and supervisors to coach, empower and sustain a strong service culture.
CX Charter and SLAs
Put your service promise in writing with a Customer Experience Charter and clear Service Level Agreements.
About PTOS
Professional Training and Occupational Services (PTOS) was founded in 2009 in Kingston, Jamaica by Yanique Grant, a Service Quality Institute (SQI) certified Customer Service Trainer and board member of the Jamaica Customer Service Association.
For more than 17 years PTOS has partnered with organizations in financial services, healthcare, hospitality and logistics across Jamaica and the Caribbean to train teams, measure service and build cultures where every customer feels cared for. More than 50,000 professionals have been trained along the way.
What Our Clients Say
Contact PTOS
- (876) 813-5196
- (876) 792-3552
- yanique.grant@ptosinc.com
- Kingston, Jamaica
Ready to elevate service across your organization?
Book a free 30 minute strategy conversation, or email yanique.grant@ptosinc.com to discuss training, mystery shopping or research for your team.