Speaking

Published Articles

Jamaica Observer Article (February 2018) – Tackling the Jamaican Customer Service Dilemma – http://www.jamaicaobserver.com/sunday-finance/tackling-the-jamaican-customer_service_dilemma_126049?profile=1056

 

Virgin Guest Blog August 2016 – https://www.virgin.com/entrepreneur/how-great-customer-experiences-create-standout-brand

Virgin Guest Blog November 2014 – https://www.virgin.com/virgin-unite/business-innovation/culture-listening-and-the-language-of-business

 

 

Speaking

International Customer Service Certification (Minnesota) : May 2011 & September 2011 | February, May & September 2012 | February, May & September 2013 | May & September 2014 | May & September 2015

Women’s in Business Affairs :  July 30, 2013 – Gender Summit
National Youth Service :  July 2, 2013 – Exceptional Customer Service & Gender in the Workplace
Jamaica Customer Service Association : November 24, 2013 – Impact of Quality Customer Service & Measurement of Your Bottom Line

 

Media Interviews

Television Jamaica – February 2012, June 2012, January 29, 2013, June 26, 2013 (Smile Jamaica) – Customer Service in Jamaica and the workplace
The Susan Show (Television Jamaica) – April 12, 2013 – Customer Service in Jamaica – How can we Improve the Employee Performance and the Leadership Engagement – https://www.youtube.com/watch?v=gPcvi6k0U0g | https://www.youtube.com/watch?v=lZS4T0WDEr8 | https://www.youtube.com/watch?v=T4N9AKb8Q2Q
CVM at Sunrise – May 22, 2013 – Customer Service in Jamaica
Live at 7 (CVM TV) – August 07, 2013 – Gender relations in the workplace/business environment (Gender Summit) with Imani Duncan-Price
Hype TV – November 2011 – Customer Service in Jamaica and How this can Affect the Media