“Life is a series of experiences, each one of which makes us bigger, even though sometimes it is hard to realize this. For the world was built to develop character, and we must learn that the setbacks and grieves which we endure help us in our marching onward” Henry Ford

Is Human Customer Support Becoming a Luxury? What Service Leaders Must Decide Now
Automation is creating a two tier service model. CX expert Yanique Grant and ChurnZero’s Ben Rosenberg explore where AI falls short, why course based training is dying, and how to keep the human moments that win loyalty.


