Blog
Steps to Become a Customer Experience Professional
It is amazing how many companies are so disconnected from their customer’s actual experiences. They have no idea how far away their employees are from
Mastering Your Customer Service Skills
For any company, its customers are its priority. It is very crucial to master a few customer service skills that will drastically improve customer service
Turning Every Interaction Into a Customer Opportunity
Viewing every interaction as an opportunity ensures that we are always bringing our “A” game, and perpetually positioning ourselves for success. It ensures that every
International Customer Service Week Blog Post #3 – Designing Your Customer Experience
Customer experience design is not about scripting your people, or prescribing exact behaviors at every point. It’s about creating the right environment, with the right
International Customer Service Week Blog Post #2 – Discovering Your WOW
WOW is such a short, simple word, but it really encompasses a lot of things. To WOW, you must differentiate yourself, which means doing something
International Customer Service Week Blog Post #1 – Service Champions – Serving with Empathy
Serving with Empathy – International Customer Service Week – October 03 – 07, 2016 is finally here!!! This week we will be dedicating our blog
Latest Podcasts
Episode 280: The Skills AI Can’t Replace: Why Human Service Still Wins with Jeff Toister
Guest Bio Jeff Toister’s very first customer service interaction ended in a service failure. Rather than walk away, he became obsessed with figuring out what
Episode 279: Where AI Ends and Humans Begin: Building Customer Success on Clean Data
Rebecca Stone is Chief Customer and Marketing Officer at Plume, where she leads customer and marketing strategy, brand positioning, customer experience, and go-to-market initiatives. She
Episode 278 : Clarity Beats Confidence : How Great Leaders Actually Change with Terez Rijkenberg
Guest Bio Terez Rijkenberg is an executive coach to C-suite leaders at organizations around the world. Before she turned 30, she had already served as