The CX Edge Webinar Series 2026
Six live, one hour sessions that give your team practical tools to win customers in the first 60 seconds, handle difficult moments with emotional intelligence, and turn service into retention, reputation and revenue. Led by Yanique Grant, who has trained more than 50,000 professionals.
Watch a preview, then join live or grab the replay
Every session runs live on Zoom from 6:00 to 7:00 PM Eastern. Missed one? Each past session is available as a full replay for USD $15.
How getting a replay works
Pick your session
Watch the short preview and choose the replay you want.
Pay USD $15 securely
Checkout is handled by Stripe. Card, Apple Pay and Google Pay are accepted, and you get an emailed receipt.
Watch right away
As soon as payment goes through you are taken straight to your replay page. Watch it as often as you like.
Registering a team? We will invoice your company.
Complete one registration form with every attendee's name and email. You receive one invoice for the group, and each person gets their own Zoom link once payment is received. Want a session customized for your organization? Let's talk.
Good to know
What time are the live sessions?
All sessions run from 6:00 to 7:00 PM Eastern Time (New York and Miami), live on Zoom. In Jamaica that is 5:00 PM for the October session and 6:00 PM for the November session.
How do I get my Zoom link?
Register using the form. You will receive an invoice, and once payment is received your personal Zoom link is emailed to you before the session.
Do I get anything after a live session?
Live attendees receive a certificate of participation and the session recording the following day.
Can I share my replay with my team?
Each replay purchase is for one person. For a team, register through the form and we will send one invoice for the group.
Who is the series for?
Frontline teams, supervisors, new managers, HR and training professionals, and business owners in any service industry, including banking, insurance, healthcare, hospitality, logistics and retail.