Blog
September 4, 2013
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Customer Service a National Initiative
Customer Experience starts as a national initiative where the leaders of our country should demonstrate without a doubt their dedication, commitment and robust actions towards
August 26, 2013
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August 26, 2013
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August 23, 2013
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August 21, 2013
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August 21, 2013
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Latest Podcasts
Podcast
Episode 280: The Skills AI Can’t Replace: Why Human Service Still Wins with Jeff Toister
Guest Bio Jeff Toister’s very first customer service interaction ended in a service failure. Rather than walk away, he became obsessed with figuring out what
September 8, 2026
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Podcast
Episode 279: Where AI Ends and Humans Begin: Building Customer Success on Clean Data
Rebecca Stone is Chief Customer and Marketing Officer at Plume, where she leads customer and marketing strategy, brand positioning, customer experience, and go-to-market initiatives. She
August 25, 2026
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Podcast
Episode 278 : Clarity Beats Confidence : How Great Leaders Actually Change with Terez Rijkenberg
Guest Bio Terez Rijkenberg is an executive coach to C-suite leaders at organizations around the world. Before she turned 30, she had already served as
August 11, 2026
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