Blog
Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS)
Donna Duncan-Scott – I had the pleasure to work with her during 2005 to 2006 – a very trying time in my life as
Leading by Appreciation – Gratitude Appreciation
Gratitude/ Appreciation – Gratitude and appreciation is one of the most powerful forces possible to channel in an organization. As a business leader, owner or
Customer Service a National Initiative
Customer Experience starts as a national initiative where the leaders of our country should demonstrate without a doubt their dedication, commitment and robust actions towards
Latest Podcasts
Episode 282: Beyond the Dashboard: How Curiosity Turns Customer Feedback into Action with Ryan Tamminga
Guest Bio Ryan Tamminga is the Chief Customer Officer at Alchemer, a CX feedback platform that helps organizations listen to their customers through surveys, ratings,
Episode 281 : Is Human Support Becoming a Luxury? with Ben Rosenberg
Guest Bio Ben Rosenberg is a seasoned SaaS professional with two decades of customer experience experience at fast growth companies. His background lies in building
Episode 280: The Skills AI Can’t Replace: Why Human Service Still Wins with Jeff Toister
Guest Bio Jeff Toister’s very first customer service interaction ended in a service failure. Rather than walk away, he became obsessed with figuring out what