Meet Yanique

Hi, I'm Yanique Grant

and I create

Caring Experiences

Customer experience trainer, researcher, author and podcast host. For 17+ years I have helped organizations turn everyday service into retention, reputation and revenue.

280+

Podcast Episodes

1000+

Happy Customers

17+

Years of Experience

50,000+

Professionals Trained

I am a Jamaican girl with a passion for customer service. While completing my degree in Hospitality and Tourism Management, I was lucky enough to work with Air Jamaica as a Flight Attendant.

Those years in the air became the foundation of everything I teach today: genuine hospitality, a strong service orientation, and treating every person with care and concern.

Air Jamaica

Flight Attendant while earning my Hospitality and Tourism Management degree.

2008: Training Design

Certified in Training Design by Training Magazine.

2009: SQI and PTOS

Certified as a Customer Service Trainer by the Service Quality Institute (SQI) and founded PTOS in Kingston, Jamaica.

2016: The Podcast

Launched Navigating the Customer Experience, now 280+ episodes and counting.

2020: Author

Published The ABC's of a Fantastic Customer Experience in March 2020: 26 steps to happy, loyal customers.

2025: ElevateCX

Launched ElevateCX to bring the same caring approach to organizations in South Florida.

My biggest pet peeve? Poor service. It is the reason I started this business.
I have trained more than 50,000 people across Jamaica, the Caribbean and Ghana.
I serve on the board of the Jamaica Customer Service Association.
I have been podcasting since May 2016.
My life motto: create a more caring world.
Mother, sister, friend, leader and business owner, and I love inspiring people to reach their greatest potential.

Why Work With Me?

Passion

I will work with you and your team to strategize and implement awesomely authentic experiences that will differentiate you from your competition.

Experience

I have worked with companies in many industries: retail, telecommunication, finance, manufacturing, service, food-service and restaurant, you name it, I’ve done it!

Dedication

I am 150% committed to ensuring your customers leave feeling they’ve just done business with the best company in the world!

Mission

To use innovative techniques to develop dedicated teams that provide quality customer service ensuring every experience is caring and memorable.

Vision

To create a more caring world, one interaction at a time.

Core Values

Accountability: we own our results. Respect: every person deserves dignity. Integrity: we do what we say. Quality: excellence in every interaction.

"People won't show you how much they care, until you show them how much you care."

Let’s create caring experiences together. Book a free 30 minute CX strategy conversation.