CUSTOMER EXPERIENCE TRAINING AND RESEARCH
Turn Customer Experience Into
Retention, Reputation and
Customer service training, mystery shopping and CSAT research for service teams. 17+ years. 50,000+ professionals trained.
Trusted by organizations across the Caribbean and South Florida
17+ Years of Experience as a Customer Experience Expert
I help organizations build service cultures their customers can feel at every touch point. Through training, speaking, research and practical strategy, I turn customer experience into a real advantage for your business. People make experiences, and I am here to help those people grow personally and professionally.
The ABC's of a Fantastic Customer Experience
The Guide to Limitless Happy and Loyal Customers
The ABC’s of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty.
This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately!
This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!
What I Offer
Customer Service Training
Practical, high energy programmes that turn everyday interactions into lasting loyalty.
Mystery Shopping
See your service through your customer's eyes and know exactly what to fix first.
CSAT Research
CSAT surveys and insights that show what drives retention and where revenue is leaking.
Emotional Intelligence
Licensed SQI programmes that help teams serve with empathy and care.
Leadership Training
Equip your managers to coach, empower and sustain a strong service culture.
The CX Edge Webinar Series
Live, practical sessions on the customer experience trends shaping business today.
Why I Do It
I believe in developing and growing people to be their best selves. Whether you lead a business, work in one or are thinking of starting one, I will walk with you through every step of your customer experience journey. Let’s navigate it together.
What People Are Saying
Episode 281 : Is Human Support Becoming a Luxury? with Ben Rosenberg
Guest Bio Ben Rosenberg is a seasoned SaaS professional with two decades of customer experience experience at fast growth companies. His background lies in building
Episode 280: The Skills AI Can’t Replace: Why Human Service Still Wins with Jeff Toister
Guest Bio Jeff Toister’s very first customer service interaction ended in a service failure. Rather than walk away, he became obsessed with figuring out what
Episode 279: Where AI Ends and Humans Begin: Building Customer Success on Clean Data
Rebecca Stone is Chief Customer and Marketing Officer at Plume, where she leads customer and marketing strategy, brand positioning, customer experience, and go-to-market initiatives. She
Ready to turn customer experience into retention, reputation and revenue?
Book a free 30 minute CX strategy conversation and leave with clear next steps for your team.