Navigating the Customer Experience is the podcast where CX leaders, practitioners and authors share what it really takes to build businesses customers love. Hosted by Yanique Grant, the show has published more than 280 episodes over ten years, with listeners in more than 90 countries.
If you have real insight on customer experience, service culture or leadership, we would love to hear from you.
All podcast inquiries go to one inbox
For guest requests, interview follow ups, sponsorships or anything else about the podcast, please email yanique@navigatingthecustomerexperience.com. Podcast emails sent to other addresses may not receive a reply.
Who we are looking for
- Customer experience, customer service and service culture leaders
- HR, employee experience and leadership voices whose work shapes how customers are treated
- Authors, researchers and founders with practical stories, case studies or data to share
How it works
- Apply. Complete the short guest application below.
- Review. We read every request and will get back in touch if it is a good fit for our audience.
- Record. We schedule a 20 to 30 minute video interview at a time that works for you.
Optional sponsorship packages are available for guests who would like extra promotion for their episode. Details are included in the application.
Guest application
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Questions about the podcast? Email yanique@navigatingthecustomerexperience.com.