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LEARN HOW TO

Create and Sustain A

Fantastic

Customer Experience

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10+ Years of Experience as a Customer Experience Expert

We are dedicated to revolutionizing customer experience globally with our programmes, speeches, strategies, products and each touch point that we have with you our most valuable clients. Customer Experience is the heart of a business – people make experiences and we are here to help grow the lives of those people personally and professionally!!!

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The ABC's of a Fantastic Customer Experience

The Guide to Limitless Happy and Loyal Customers

The ABC’s of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty.

This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately!

This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

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What I Offer

Customer Service Workshops

Customer Service Workshops

We provide Customer Service Workshops for all types of businesses – banks, supermarkets, insurance companies, restaurants, retail outlets, funeral homes ...
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Customer Satisfaction Surveys

Customer Satisfaction Survey

Surveys geared towards customers where we address the overall quality of service the company provides the customer such as wait time, speed, knowledge of company’s products and services,
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Leadership Workshop

Leadership Workshop

Are you struggling to get your team to do what they should be doing? Do you have sleepless nights because the team is de-motivated and they are causing you to lose customers and lose money?
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Market Research
Data Analytics

Market Research
Data Analytics

We use all methods required to collect data from your customers – we conduct exploratory research, descriptive research, focus groups, mystery shopping and so much more. A comprehensive audit on the customer experience at your business.
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Coaching

Coaching

We offer group and one-on-one coaching for you and your team – with an emphasis on Customer Experience. We look at your systems online and offline, we review your quality of service with your existing clients and we review leadership styles.
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Telephone Phantom

Telephone Phantom

This phantom allows the company to assess each employee and the protocols attached to their job functions. For example: if a company has 200 employees.
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Why We Do It

We have a passionate team that believes in developing and growing people to be their best selves. If you have a business, work in a business, or are thinking of starting a business then we can work with you and hold your hands through your customer experience journey. Let’s Navigate on this journey together.

 
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What People Are Saying

"We selected Yanique Grant and PTOS because their programmes were clearly addressing the service culture issues that we were confronting, programmes were complete, programmes were diverse in the delivery method and programmes lasted for an extended period with interventions that touched each team member every few months."
Karl WIlliams
Sagicour Group Jamaica
"We were looking for a reputable company to streamline and train our staff to get them up to speed in dealing with different types of customers and challenges they may encounter as well as providing excellent customer service"
Omega Harris
B&D Trawling
"Yanique of PTOS was highly recommended as a dynamic customer service guru, who knows exactly how to deliver the message in a way that participants appreciate. Also, the workshop outline showed that it would be interactive, using videos and vignettes and that was intriguing. "
Stacy-Ann Nelson
Bert's Auto Parts

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