January 4, 2019

Resolutions to Improve Customer Service

Developing great habits to improve customer service and achieve goals is much more effective because they focus on creating long-term change. Once a more positive behavior […]
October 23, 2018

Episode 066 : Creating Magical Experiences by Knowing Your Purpose – Know Your Why with John Formica

John Formica, the “Ex-Disney Guy”, is a highly sought after internationally known speaker and author of the top selling book, “Making the Customer Experience Magical Now! […]
October 5, 2018

Episode 065: Making An Impact…..Making a Difference with Lavois Cruickshank

Lavois Cruickshank, a simple yet ambitious young man. Lavois has the incredible dream of positively impacting and inspiring a nation. The Spanish Town native lives by […]
September 18, 2018

Episode 064: TextRequest – An Innovative Way of Building Customer Relationships with Kenneth Burke

Kenneth Burke is the marketing director for text request a B2B text messaging software company in Chattanooga. He runs a boutique marketing agency where he helps […]
June 19, 2018

Episode 063: How To Never Lose A Customer Again with Joey Coleman

    Joey Coleman helps companies keep their customers. He is an award-winning speaker. He works with organizations around the world ranging from small startups to […]
March 20, 2018

Episode 062: Adapting an Empowering Perspective to Move Forward with David Durham

David Durham is a mindset and self-mastery business coach, speaker, author and trainer. Before coaching David had the opportunity to build a six-figure business his first […]
March 20, 2018

Episode 061: Customer Service Role in a Struggling Business with Yanique Grant

This episode Yanique Grant is going to talk about how do you strengthen a business that is struggling and how does customer service play the role […]
March 20, 2018

Episode 060: The Conscious Consumer with Yanique Grant

This episode was inspired by a recent TV interview that Yanique Grant completed. Yanique will be speaking about the growing power of the consumer which important […]
January 16, 2018

Episode 059 : Real Time Messaging – The New Channel for Customer Experience with Joshua March

Joshua March is the founder and CEO of Conversocial a cloud solution that enables businesses to deliver customer service over Social Media at a large-scale. Conversocial […]
January 9, 2018

Episode 058: “Do Simple Better – Success Route for Customer Loyalty” with Dan Gingiss

Dan’s 20-year career has consistently focused on delighting customers, spanning multiple disciplines including Social Media, Customer Service, Marketing, and Digital Customer Experience. Dan is the author […]