Navigating the Customer Experience Podcast

Navigating the Customer Experience Podcast

Navigating the Customer Experience Podcast
March 12, 2019

Episode 071 : Practical Tactics to Implement a Winning Strategy Driven by Customer Lifetime Value with Dr. Peter Fader and Sarah E. Toms

Peter S. Fader is the Frances and Pei-Yuan Chia Professor of Marketing at The Wharton School of the University of Pennsylvania. In 2015, Fader co-founded Zodiac, […]
March 5, 2019

Episode 070 : Grief Strategies for the Workplace Through Empathy and Compassion with Karen Millsap

Karen Millsap, the CEO (Chief Empathy Officer) of Egency and Founder of The Groflo, began her career in human resources and talent acquisition where she led […]
February 12, 2019

Episode 069 : Knowing Your Passion, Plan and Purpose : Adding Value to Other People’s Journey with Jon Ferrara

Jon Ferrara is a successful serial entrepreneur, he’s top 10 Social Service Salesperson according to Forbes and renown CRM pioneer with a knack for building authentic […]

My Journey

My journey as a business owner and mother has been spectacular - every day for me has been a new and amazing experience meeting new people and understanding what they do and why they do it. The concept of this Podcast was conceptualized on the basis of finding a medium that would allow more people to understand the importance of customer experience, the impact and ROI that positive customer experiences can have on the bottom line of your business. We want to share with the world the magical formula for creating the DNA for employees that eat, breath and sleep delivering a memorable experience!

Get Connected

I am really looking forward to connecting with you all and I am excited to start this journey with you too - A great way to reach me through Social Media is on Twitter - our Twitter Handle is @navigatingCX.

I look forward to hearing from you and sharing with you during our customer experience journey, thanks we’ll see you soon!