Navigating the Customer Experience Podcast

Navigating the Customer Experience Podcast

Navigating the Customer Experience Podcast
October 23, 2018

Episode 066 : Creating Magical Experiences by Knowing Your Purpose – Know Your Why with John Formica

John Formica, the “Ex-Disney Guy”, is a highly sought after internationally known speaker and author of the top selling book, “Making the Customer Experience Magical Now! […]
October 5, 2018

Episode 065: Making An Impact…..Making a Difference with Lavois Cruickshank

Lavois Cruickshank, a simple yet ambitious young man. Lavois has the incredible dream of positively impacting and inspiring a nation. The Spanish Town native lives by […]
September 18, 2018

Episode 064: TextRequest – An Innovative Way of Building Customer Relationships with Kenneth Burke

Kenneth Burke is the marketing director for text request a B2B text messaging software company in Chattanooga. He runs a boutique marketing agency where he helps […]

My Journey

My journey as a business owner and mother has been spectacular - every day for me has been a new and amazing experience meeting new people and understanding what they do and why they do it. The concept of this Podcast was conceptualized on the basis of finding a medium that would allow more people to understand the importance of customer experience, the impact and ROI that positive customer experiences can have on the bottom line of your business. We want to share with the world the magical formula for creating the DNA for employees that eat, breath and sleep delivering a memorable experience!

Get Connected

I am really looking forward to connecting with you all and I am excited to start this journey with you too - A great way to reach me through Social Media is on Twitter - our Twitter Handle is @navigatingCX.

I look forward to hearing from you and sharing with you during our customer experience journey, thanks we’ll see you soon!