Blog
Celebrate Your People!! – Customer Service
In Jamaica, there are many businesses that are trying to keep their head above water in our current economy. Is Customer Service Vital in a
Winning Accounts vs. Winning Relationships – Building Relationships
Building Relationships – Winning an account is a great accomplishment and is usually celebrated by the boss and the team as this means more business
Customer Service – Pleasure or Pain?
Customer Service is a misunderstood phenomena for business owners and employees. Interestingly enough, these business owners and employees are all customers at some point of
Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS)
Donna Duncan-Scott – I had the pleasure to work with her during 2005 to 2006 – a very trying time in my life as
Leading by Appreciation – Gratitude Appreciation
Gratitude/ Appreciation – Gratitude and appreciation is one of the most powerful forces possible to channel in an organization. As a business leader, owner or
Latest Podcasts
Episode 086 : Feeling Seen and Heard – The Rarest Experience for a Human Being with Dr. Nima Rahmany
Dr. Nima Rahmany, DC, CCWP is both a Chiropractor and an educator, specializing in helping individuals and professionals get to the ROOT CAUSE of their
Episode 085 : Navigating the Online Customer Experience with Yanique Grant
Welcome to Navigating the Customer Experience Podcast, in today’s episode I will share some great thoughts that I have been having. It’s so unfortunate that
Episode 084 : Using Technology to Personalize the Art of Service with David Wachs
David Wachs is a serial entrepreneur and his latest venture, handwrytten, is bringing back the lost art of letter writing through scalable, robot-based solutions that