Blog
Celebrate Your People!! – Customer Service
In Jamaica, there are many businesses that are trying to keep their head above water in our current economy. Is Customer Service Vital in a
Winning Accounts vs. Winning Relationships – Building Relationships
Building Relationships – Winning an account is a great accomplishment and is usually celebrated by the boss and the team as this means more business
Customer Service – Pleasure or Pain?
Customer Service is a misunderstood phenomena for business owners and employees. Interestingly enough, these business owners and employees are all customers at some point of
Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS)
Donna Duncan-Scott – I had the pleasure to work with her during 2005 to 2006 – a very trying time in my life as
Leading by Appreciation – Gratitude Appreciation
Gratitude/ Appreciation – Gratitude and appreciation is one of the most powerful forces possible to channel in an organization. As a business leader, owner or
Latest Podcasts
Episode 097 : How to Use Video to Accelerate Sales and Build a Fantastic Customer Experience with Ethan Beute
Ethan Beute is Chief Evangelist at BombBomb, coauthor of Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience, and host of The Customer Experience Podcast. Ethan
Episode 096 : How to Discover Your Purpose and Develop Your Leader Within with Don Frericks
Don Frericks knows the exhilaration of working with a good leader and the unrelenting pain of working for a bad one. In over 30 years of
Episode 095 : Understanding the Human Side of Customer Experience in Your Digital Transformation with Elise Quevedo
Elise Quevedo is the author of inspirational book “Creating a Kick-Ass Attitude”, keynote speaker, advisor and social/digital media marketing consultant and storyteller. She is ranked among