Blog
Celebrate Your People!! – Customer Service
In Jamaica, there are many businesses that are trying to keep their head above water in our current economy. Is Customer Service Vital in a
Winning Accounts vs. Winning Relationships – Building Relationships
Building Relationships – Winning an account is a great accomplishment and is usually celebrated by the boss and the team as this means more business
Customer Service – Pleasure or Pain?
Customer Service is a misunderstood phenomena for business owners and employees. Interestingly enough, these business owners and employees are all customers at some point of
Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS)
Donna Duncan-Scott – I had the pleasure to work with her during 2005 to 2006 – a very trying time in my life as
Leading by Appreciation – Gratitude Appreciation
Gratitude/ Appreciation – Gratitude and appreciation is one of the most powerful forces possible to channel in an organization. As a business leader, owner or
Latest Podcasts
Episode 175 : CX Design for a Better Employee and Customer Experience
Justin Zalewski is the Director of Product Design and Strategy at Studio Science. He leads a team of talented product designers and works with clients to
Episode 174 : Business and Leadership Re-defined with Brad Sugars
Brad Sugars is internationally known as one of the most influential entrepreneurs. Brad is a best-selling author, keynote speaker and the number one business coach in
Episode 173 : Using Data and Surveys to Better Understand Human Behaviour Drivers
Sanja Licina is here to discuss with us all of the wonderful things that we can help you to master your customer experience. Her goal in