Blog
Celebrate Your People!! – Customer Service
In Jamaica, there are many businesses that are trying to keep their head above water in our current economy. Is Customer Service Vital in a
Winning Accounts vs. Winning Relationships – Building Relationships
Building Relationships – Winning an account is a great accomplishment and is usually celebrated by the boss and the team as this means more business
Customer Service – Pleasure or Pain?
Customer Service is a misunderstood phenomena for business owners and employees. Interestingly enough, these business owners and employees are all customers at some point of
Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS)
Donna Duncan-Scott – I had the pleasure to work with her during 2005 to 2006 – a very trying time in my life as
Leading by Appreciation – Gratitude Appreciation
Gratitude/ Appreciation – Gratitude and appreciation is one of the most powerful forces possible to channel in an organization. As a business leader, owner or
Latest Podcasts
Episode 156 : How to Achieve and Sustain Customer Success – Formula Explained
Aaron Thompson is a Chief Revenue Officer at SuccessCOACHING, the leading provider of Customer Success training and education. He is a connector, educator and public speaker with
Episode 155 : How To Use the Amazon Model to Become Design Architects for Your Business
During the Iranian Revolution of 1978, Shaahin‘s family had to escape to survive and ended up finally migrating to Los Angeles, California. At 15 years
Episode 154 : Empowering Employees to Achieve Exponential Growth
Jeff Rosenblum is a co founder of Questus, a digital advertising agency that has worked with many of the world’s most influential brands, including American Express, Apple, Capital