Blog
Celebrate Your People!! – Customer Service
In Jamaica, there are many businesses that are trying to keep their head above water in our current economy. Is Customer Service Vital in a
Winning Accounts vs. Winning Relationships – Building Relationships
Building Relationships – Winning an account is a great accomplishment and is usually celebrated by the boss and the team as this means more business
Customer Service – Pleasure or Pain?
Customer Service is a misunderstood phenomena for business owners and employees. Interestingly enough, these business owners and employees are all customers at some point of
Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS)
Donna Duncan-Scott – I had the pleasure to work with her during 2005 to 2006 – a very trying time in my life as
Leading by Appreciation – Gratitude Appreciation
Gratitude/ Appreciation – Gratitude and appreciation is one of the most powerful forces possible to channel in an organization. As a business leader, owner or
Latest Podcasts
Episode 181 : The Art of Off-Boarding : Strategies for a Fantastic Experience
Tony Sternberg is the CEO and Co-Founder at ProsperStack, a platform that helps subscription businesses with automated retention. Prior to ProsperStack, Tony was president at CATS software,
Episode 180 : The Importance of Being Responsive
Welcome to Navigating the Customer Experience. Thank you so much for joining us today for another episode. We have been on a little hiatus, our
Episode 179 : Building that Magical Employee and Customer Journey for Success
Sarah Diegnan is ChartHop’s VP of Customer Experience, after leading implementations at Acuity Brands, Opower and Oracle, she brings operational excellence to creating and delivering a world class