Blog
Improve Your Team’s Customer Service
The most important thing you can do to improve relationships with your customers is to improve customer service. No matter how great your product is
Grow Your Business Using Customer Service
Customer service has evolved considerably over the years – from single channel call centers to multi channel contact centers with the emergence of cloud technologies
Customers: How To Get Them and How To Keep Them
Like most business people, you know that customers are the lifeblood of any business. Without them, you don’t even have a business. There is such
Empower Your Customers To Become Your Biggest Ambassadors
Empower Your Customers To Become Your Biggest Ambassadors – The empowered customer is a common thread that has rocked – and continues to rock –
Personal Development Leads to a Better Company Culture
Personal development is key to the success of any organization – small, medium or large. In my workshops, training sessions and keynotes I often discuss
How to Develop a Customer Experience Strategy that Makes your Competition Cry
Customer Experience – Have you ever lost a customer to a competitor and didn’t know why they left? A customer experience strategy can help you retain
Latest Podcasts
Episode 108 : How to Build an Effortless Experience Using Conversational Messenger Platforms
Kaitlin Pettersen leads the global Customer Support team at Intercom – responsible for the performance and operations of 60 ICs and leaders out of Intercom’s Dublin and Chicago
Episode 107 : The Art of Listening and Taking Action in order to Build and Sustain a Strong Reputation
Jason Grier is the Executive Vice President and Chief Customer Officer at Reputation.com. He leads Reputation.com’s customer loyalty and growth initiatives as Executive Vice President and Chief
Episode 106 : Redesigning Your Digital Experience into an Omnichannel Experience by Adjusting, Adapting and Reinventing
Leena Iyar is the Chief Brand Officer at Moxtra. She is responsible for all aspects of Moxtra’s marketing efforts, including strategy, brand awareness, growth marketing, public relations