Blog
Improve Your Team’s Customer Service
The most important thing you can do to improve relationships with your customers is to improve customer service. No matter how great your product is
Grow Your Business Using Customer Service
Customer service has evolved considerably over the years – from single channel call centers to multi channel contact centers with the emergence of cloud technologies
Customers: How To Get Them and How To Keep Them
Like most business people, you know that customers are the lifeblood of any business. Without them, you don’t even have a business. There is such
Empower Your Customers To Become Your Biggest Ambassadors
Empower Your Customers To Become Your Biggest Ambassadors – The empowered customer is a common thread that has rocked – and continues to rock –
Personal Development Leads to a Better Company Culture
Personal development is key to the success of any organization – small, medium or large. In my workshops, training sessions and keynotes I often discuss
How to Develop a Customer Experience Strategy that Makes your Competition Cry
Customer Experience – Have you ever lost a customer to a competitor and didn’t know why they left? A customer experience strategy can help you retain
Latest Podcasts
Episode 125 : Building a Highly Motivated and Inspired Team
Antonio Buchanan is the Co-CEO and Chief Strategy Officer. He spent his career influencing some of the world’s top brands. His career took off at Y&R
Episode 124 : Tips on Recruiting and Selecting the Right Talent
Albert Galarza is the Global Vice President of Human Resources at TELUS International. He joined the organization in 2016, and has over 20 years of experience
Episode 123 : How Body Language Impacts Customer Experience and Our Lives
Blanca Cobb is an internationally recognized body language expert who’s been featured on national television shows such as the Steve Harvey Show, TODAY Show, Megyn Kelly