Blog
Improve Your Team’s Customer Service
The most important thing you can do to improve relationships with your customers is to improve customer service. No matter how great your product is
Grow Your Business Using Customer Service
Customer service has evolved considerably over the years – from single channel call centers to multi channel contact centers with the emergence of cloud technologies
Customers: How To Get Them and How To Keep Them
Like most business people, you know that customers are the lifeblood of any business. Without them, you don’t even have a business. There is such
Empower Your Customers To Become Your Biggest Ambassadors
Empower Your Customers To Become Your Biggest Ambassadors – The empowered customer is a common thread that has rocked – and continues to rock –
Personal Development Leads to a Better Company Culture
Personal development is key to the success of any organization – small, medium or large. In my workshops, training sessions and keynotes I often discuss
How to Develop a Customer Experience Strategy that Makes your Competition Cry
Customer Experience – Have you ever lost a customer to a competitor and didn’t know why they left? A customer experience strategy can help you retain
Latest Podcasts

Episode 117 : Insights and Trends on Customer Experience for 2021
Jim Freeze is the Chief Marketing Officer, and he focuses on brand strategy and awareness, thought leadership, product marketing, demand generation, creative services and public and

Episode 116 : The Art of Designing and Implementing a Mystery Shopper Programme
Claire Boscq Scott is a wonderful entrepreneur and she is a mystery shopping and Customer Service specialist. Claire lives to inspire global businesses to thrive by

Episode 114 : How to Overcome Anxiety as a Digital Strategist/Entrepreneur and Build Your Ideal Platform
Dr. Jackie Noelke is an online entrepreneur and digital marketing strategist who helps entrepreneurs and naturopathic doctors start, grow, and scale their online courses, services,