Blog
Improve Your Team’s Customer Service
The most important thing you can do to improve relationships with your customers is to improve customer service. No matter how great your product is
Grow Your Business Using Customer Service
Customer service has evolved considerably over the years – from single channel call centers to multi channel contact centers with the emergence of cloud technologies
Customers: How To Get Them and How To Keep Them
Like most business people, you know that customers are the lifeblood of any business. Without them, you don’t even have a business. There is such
Empower Your Customers To Become Your Biggest Ambassadors
Empower Your Customers To Become Your Biggest Ambassadors – The empowered customer is a common thread that has rocked – and continues to rock –
Personal Development Leads to a Better Company Culture
Personal development is key to the success of any organization – small, medium or large. In my workshops, training sessions and keynotes I often discuss
How to Develop a Customer Experience Strategy that Makes your Competition Cry
Customer Experience – Have you ever lost a customer to a competitor and didn’t know why they left? A customer experience strategy can help you retain
Latest Podcasts
Episode 173 : Using Data and Surveys to Better Understand Human Behaviour Drivers
Sanja Licina is here to discuss with us all of the wonderful things that we can help you to master your customer experience. Her goal in
Episode 172 : Developing Easy to Use Digital Solutions and Building Employee Engagement
Art Harrison is the Co-Founder and Chief Growth Officer at Daylight. He’s an experienced entrepreneur and leader with over 20 years of experience developing and delivering
Episode 171 : How to Tap Into Your Authentic Self – Rediscovering and Redefining YOU
Dr. Fred Moss is a holistic Physician, Restorative Coach, Podcaster, Psychiatrist Expert, Witness at Welcome to Humanity with Dr. Fred Moss. Dr. Moss arrived on Earth