Blog
Complaining Customers and How to Handle Their Complaints
Customer complaints are inevitable in Customer Service, technology might fail, a overlooked issue might rear its head, there’s bound to be one problem or the
The Power of Empathy
Empathy is the art of seeing the world as someone else sees it. When you have empathy, it means you can understand what a person
Ways To Improve Customer Service In Your Business
Good customer service doesn’t end with the people on the phone answering your customer queries, and it certainly doesn’t begin there either. Align every member
Be a Better Listener
Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening
The Importance of Trust Within Your Team
Successful teamwork is built on a foundation of trust. Each member of the team must establish trust; cultivate trust through his actions and words, and
Start With A Little Gratitude
If you’ve spent a large portion of your life not focusing on gratitude, you can’t expect yourself to change your whole mind-set immediately. Most of
Latest Podcasts

Episode 169 : Navigating and Developing a Winning Communications Strategy
Matt Swain is a recognized Customer Communications Industry Thought Leader. From delivering keynotes around the world to defining best practices, hundreds of well-known companies have relied

Episode 168 : Understanding the Importance of the User Experience
Andrew Ou is an award-winning UX strategist, designer and author based in Vancouver, BC. He helps SaaS companies increase their revenue and profitability by reducing

Episode 167 : Blockchain Adoption and It’s Impact on Customer Experience
We have a return guest Jason Ten-Pow. Jason was on our podcast last year September and he has returned. Jason is the son of immigrants, moved