Blog
Complaining Customers and How to Handle Their Complaints
Customer complaints are inevitable in Customer Service, technology might fail, a overlooked issue might rear its head, there’s bound to be one problem or the
The Power of Empathy
Empathy is the art of seeing the world as someone else sees it. When you have empathy, it means you can understand what a person
Ways To Improve Customer Service In Your Business
Good customer service doesn’t end with the people on the phone answering your customer queries, and it certainly doesn’t begin there either. Align every member
Be a Better Listener
Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening
The Importance of Trust Within Your Team
Successful teamwork is built on a foundation of trust. Each member of the team must establish trust; cultivate trust through his actions and words, and
Start With A Little Gratitude
If you’ve spent a large portion of your life not focusing on gratitude, you can’t expect yourself to change your whole mind-set immediately. Most of
Latest Podcasts

Episode 125 : Building a Highly Motivated and Inspired Team
Antonio Buchanan is the Co-CEO and Chief Strategy Officer. He spent his career influencing some of the world’s top brands. His career took off at Y&R

Episode 124 : Tips on Recruiting and Selecting the Right Talent
Albert Galarza is the Global Vice President of Human Resources at TELUS International. He joined the organization in 2016, and has over 20 years of experience

Episode 123 : How Body Language Impacts Customer Experience and Our Lives
Blanca Cobb is an internationally recognized body language expert who’s been featured on national television shows such as the Steve Harvey Show, TODAY Show, Megyn Kelly