Blog
Complaining Customers and How to Handle Their Complaints
Customer complaints are inevitable in Customer Service, technology might fail, a overlooked issue might rear its head, there’s bound to be one problem or the
The Power of Empathy
Empathy is the art of seeing the world as someone else sees it. When you have empathy, it means you can understand what a person
Ways To Improve Customer Service In Your Business
Good customer service doesn’t end with the people on the phone answering your customer queries, and it certainly doesn’t begin there either. Align every member
Be a Better Listener
Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening
The Importance of Trust Within Your Team
Successful teamwork is built on a foundation of trust. Each member of the team must establish trust; cultivate trust through his actions and words, and
Start With A Little Gratitude
If you’ve spent a large portion of your life not focusing on gratitude, you can’t expect yourself to change your whole mind-set immediately. Most of
Latest Podcasts
Episode 156 : How to Achieve and Sustain Customer Success – Formula Explained
Aaron Thompson is a Chief Revenue Officer at SuccessCOACHING, the leading provider of Customer Success training and education. He is a connector, educator and public speaker with
Episode 155 : How To Use the Amazon Model to Become Design Architects for Your Business
During the Iranian Revolution of 1978, Shaahin‘s family had to escape to survive and ended up finally migrating to Los Angeles, California. At 15 years
Episode 154 : Empowering Employees to Achieve Exponential Growth
Jeff Rosenblum is a co founder of Questus, a digital advertising agency that has worked with many of the world’s most influential brands, including American Express, Apple, Capital