Blog
Complaining Customers and How to Handle Their Complaints
Customer complaints are inevitable in Customer Service, technology might fail, a overlooked issue might rear its head, there’s bound to be one problem or the
The Power of Empathy
Empathy is the art of seeing the world as someone else sees it. When you have empathy, it means you can understand what a person
Ways To Improve Customer Service In Your Business
Good customer service doesn’t end with the people on the phone answering your customer queries, and it certainly doesn’t begin there either. Align every member
Be a Better Listener
Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening
The Importance of Trust Within Your Team
Successful teamwork is built on a foundation of trust. Each member of the team must establish trust; cultivate trust through his actions and words, and
Start With A Little Gratitude
If you’ve spent a large portion of your life not focusing on gratitude, you can’t expect yourself to change your whole mind-set immediately. Most of
Latest Podcasts

Episode 181 : The Art of Off-Boarding : Strategies for a Fantastic Experience
Tony Sternberg is the CEO and Co-Founder at ProsperStack, a platform that helps subscription businesses with automated retention. Prior to ProsperStack, Tony was president at CATS software,

Episode 180 : The Importance of Being Responsive
Welcome to Navigating the Customer Experience. Thank you so much for joining us today for another episode. We have been on a little hiatus, our

Episode 179 : Building that Magical Employee and Customer Journey for Success
Sarah Diegnan is ChartHop’s VP of Customer Experience, after leading implementations at Acuity Brands, Opower and Oracle, she brings operational excellence to creating and delivering a world class