It is amazing how many companies are so disconnected from their customer’s actual experiences. They have no idea how far away their employees are from
Viewing every interaction as an opportunity ensures that we are always bringing our “A” game, and perpetually positioning ourselves for success. It ensures that every
Customer experience design is not about scripting your people, or prescribing exact behaviors at every point. It’s about creating the right environment, with the right
WOW is such a short, simple word, but it really encompasses a lot of things. To WOW, you must differentiate yourself, which means doing something
Serving with Empathy – International Customer Service Week – October 03 – 07, 2016 is finally here!!! This week we will be dedicating our blog
Jonathan de Potter is the founder and CEO of Behold Retreats, and advocates for self-improvement and elevating consciousness as the most meaningful way to better the world.
Steven Van Belleghem Show Notes Steven Van Belleghem is a global thought leader in the field of customer experience. His passion is spreading ideas about
Will Laurenson is a customer value optimization consultant with 9 years experience optimising customer journeys to convert more traffic into customers, and retain those customers for