Blog
Why Customer Satisfaction Is Important
Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Customer satisfaction is important
Innovation In Your Company
Employee creativity and innovation are essential for the success of any business, particularly in times of economic turmoil. Engaged employees are more creative and more
Stay Motivated
Personal motivation is key to maintaining almost all aspect of life. If we’re not motivated, we’re more likely to squander our time and neglect our
Mastering Leadership
We’ve all come across them. Those leaders who people naturally gravitate towards. Though it seems counterintuitive, the magnetic effect these leaders have on people is
What is Your Culture? Is it What You Say or What Your Customers and Employees Say……
Every company likes to think they have a great culture but if you ask each member of the leadership team to sum theirs up, most will give
Emotional Intelligence and Leadership
The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as
Latest Podcasts
Episode 108 : How to Build an Effortless Experience Using Conversational Messenger Platforms
Kaitlin Pettersen leads the global Customer Support team at Intercom – responsible for the performance and operations of 60 ICs and leaders out of Intercom’s Dublin and Chicago
Episode 107 : The Art of Listening and Taking Action in order to Build and Sustain a Strong Reputation
Jason Grier is the Executive Vice President and Chief Customer Officer at Reputation.com. He leads Reputation.com’s customer loyalty and growth initiatives as Executive Vice President and Chief
Episode 106 : Redesigning Your Digital Experience into an Omnichannel Experience by Adjusting, Adapting and Reinventing
Leena Iyar is the Chief Brand Officer at Moxtra. She is responsible for all aspects of Moxtra’s marketing efforts, including strategy, brand awareness, growth marketing, public relations