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The Importance of Getting Feedback
What is Feedback? The term ‘feedback’ is used to describe the helpful information or criticism about prior action or behavior from an individual, communicated to
The Importance of Getting Feedback
What is Feedback? The term ‘feedback’ is used to describe the helpful information or criticism about prior action or behavior from an individual, communicated to
Ways To Maintain Your Motivation
Maintaining your motivation in your journey to achieving your goals and success is one of the most difficult tasks you must handle. People give up
Resolutions to Improve Customer Service
Developing great habits to improve customer service and achieve goals is much more effective because they focus on creating long-term change. Once a more positive
Building Trust
What is Trust? Trust is the glue that holds the business relationship together and is expressed repeatedly in your actions. This includes what you do
Putting People First: Approach To Customer Service
The thing that makes businesses successful; the thing that business is all about; is that thing we call PEOPLE. No business that strategizes around making
Latest Podcasts
Episode 256 : “Built from Grit: Jay on Customer Experience, Reinvention, and Radical Integrity”
Jay Sapovits is a resilient and visionary entrepreneur whose career is defined by an uncanny ability to turn challenges into opportunities. At 18, he made
Episode 255 : Reimagining the Voice of the Customer : How Hark is Humanizing Communication
Fran Brzyski is the CEO and Co-Founder of Hark, the leader in video and audio-driven customer feedback. He has over a decade of experience working
Episode 254 : “The CX-AI Connection…..Redefining Customer Journeys with Smart Tech”
Eric Karofsky is an award-winning CX, UX, and employee engagement industry expert who leads VectorHX, a human experience agency. Questions Highlights Eric’s Journey Me: Now,