Blog
Why Customer Satisfaction Is Important
Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Customer satisfaction is important
Innovation In Your Company
Employee creativity and innovation are essential for the success of any business, particularly in times of economic turmoil. Engaged employees are more creative and more
Stay Motivated
Personal motivation is key to maintaining almost all aspect of life. If we’re not motivated, we’re more likely to squander our time and neglect our
Mastering Leadership
We’ve all come across them. Those leaders who people naturally gravitate towards. Though it seems counterintuitive, the magnetic effect these leaders have on people is
What is Your Culture? Is it What You Say or What Your Customers and Employees Say……
Every company likes to think they have a great culture but if you ask each member of the leadership team to sum theirs up, most will give
Emotional Intelligence and Leadership
The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as
Latest Podcasts

Episode 117 : Insights and Trends on Customer Experience for 2021
Jim Freeze is the Chief Marketing Officer, and he focuses on brand strategy and awareness, thought leadership, product marketing, demand generation, creative services and public and

Episode 116 : The Art of Designing and Implementing a Mystery Shopper Programme
Claire Boscq Scott is a wonderful entrepreneur and she is a mystery shopping and Customer Service specialist. Claire lives to inspire global businesses to thrive by

Episode 114 : How to Overcome Anxiety as a Digital Strategist/Entrepreneur and Build Your Ideal Platform
Dr. Jackie Noelke is an online entrepreneur and digital marketing strategist who helps entrepreneurs and naturopathic doctors start, grow, and scale their online courses, services,