Blog
Why Customer Satisfaction Is Important
Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Customer satisfaction is important
Innovation In Your Company
Employee creativity and innovation are essential for the success of any business, particularly in times of economic turmoil. Engaged employees are more creative and more
Stay Motivated
Personal motivation is key to maintaining almost all aspect of life. If we’re not motivated, we’re more likely to squander our time and neglect our
Mastering Leadership
We’ve all come across them. Those leaders who people naturally gravitate towards. Though it seems counterintuitive, the magnetic effect these leaders have on people is
What is Your Culture? Is it What You Say or What Your Customers and Employees Say……
Every company likes to think they have a great culture but if you ask each member of the leadership team to sum theirs up, most will give
Emotional Intelligence and Leadership
The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as
Latest Podcasts

Episode 181 : The Art of Off-Boarding : Strategies for a Fantastic Experience
Tony Sternberg is the CEO and Co-Founder at ProsperStack, a platform that helps subscription businesses with automated retention. Prior to ProsperStack, Tony was president at CATS software,

Episode 180 : The Importance of Being Responsive
Welcome to Navigating the Customer Experience. Thank you so much for joining us today for another episode. We have been on a little hiatus, our

Episode 179 : Building that Magical Employee and Customer Journey for Success
Sarah Diegnan is ChartHop’s VP of Customer Experience, after leading implementations at Acuity Brands, Opower and Oracle, she brings operational excellence to creating and delivering a world class