Blog
The Kind of Employee Engagement Needed for the 21st Century
Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give of their best each day, committed
Leadership Evolving
The key to running a successful business is effective leadership. It has the potential to bring in more profits for a company than any cost-cutting effort.
Saying Yes versus Making Customers Happy
Making Customers Happy Making Customers Happy – The belief that saying “yes” and giving your customer what he wants will automatically make a happy customer
Mystery Shopping Can Help Customer Service
Mystery Shopping Can Help Customer Service Mystery Shopping Can Help Customer Service – One very effective way of finding out exactly how your staff treat
Service and Fast Food
Service and Fast Food Service Experience ?? Hello Folks, So I was in New Kingston this afternoon, and I decided to go to Burger King
An Unexpected Service Experience
Unexpected Service Experience – Companies must practice customer service – Each time I have an appointment with a client, I make it a habit
Latest Podcasts
Episode 097 : How to Use Video to Accelerate Sales and Build a Fantastic Customer Experience with Ethan Beute
Ethan Beute is Chief Evangelist at BombBomb, coauthor of Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience, and host of The Customer Experience Podcast. Ethan
Episode 096 : How to Discover Your Purpose and Develop Your Leader Within with Don Frericks
Don Frericks knows the exhilaration of working with a good leader and the unrelenting pain of working for a bad one. In over 30 years of
Episode 095 : Understanding the Human Side of Customer Experience in Your Digital Transformation with Elise Quevedo
Elise Quevedo is the author of inspirational book “Creating a Kick-Ass Attitude”, keynote speaker, advisor and social/digital media marketing consultant and storyteller. She is ranked among