Blog
The Kind of Employee Engagement Needed for the 21st Century
Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give of their best each day, committed
Leadership Evolving
The key to running a successful business is effective leadership. It has the potential to bring in more profits for a company than any cost-cutting effort.
Saying Yes versus Making Customers Happy
Making Customers Happy Making Customers Happy – The belief that saying “yes” and giving your customer what he wants will automatically make a happy customer
Mystery Shopping Can Help Customer Service
Mystery Shopping Can Help Customer Service Mystery Shopping Can Help Customer Service – One very effective way of finding out exactly how your staff treat
Service and Fast Food
Service and Fast Food Service Experience ?? Hello Folks, So I was in New Kingston this afternoon, and I decided to go to Burger King
An Unexpected Service Experience
Unexpected Service Experience – Companies must practice customer service – Each time I have an appointment with a client, I make it a habit
Latest Podcasts
Episode 108 : How to Build an Effortless Experience Using Conversational Messenger Platforms
Kaitlin Pettersen leads the global Customer Support team at Intercom – responsible for the performance and operations of 60 ICs and leaders out of Intercom’s Dublin and Chicago
Episode 107 : The Art of Listening and Taking Action in order to Build and Sustain a Strong Reputation
Jason Grier is the Executive Vice President and Chief Customer Officer at Reputation.com. He leads Reputation.com’s customer loyalty and growth initiatives as Executive Vice President and Chief
Episode 106 : Redesigning Your Digital Experience into an Omnichannel Experience by Adjusting, Adapting and Reinventing
Leena Iyar is the Chief Brand Officer at Moxtra. She is responsible for all aspects of Moxtra’s marketing efforts, including strategy, brand awareness, growth marketing, public relations