Blog
The Kind of Employee Engagement Needed for the 21st Century
Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give of their best each day, committed
Leadership Evolving
The key to running a successful business is effective leadership. It has the potential to bring in more profits for a company than any cost-cutting effort.
Saying Yes versus Making Customers Happy
Making Customers Happy Making Customers Happy – The belief that saying “yes” and giving your customer what he wants will automatically make a happy customer
Mystery Shopping Can Help Customer Service
Mystery Shopping Can Help Customer Service Mystery Shopping Can Help Customer Service – One very effective way of finding out exactly how your staff treat
Service and Fast Food
Service and Fast Food Service Experience ?? Hello Folks, So I was in New Kingston this afternoon, and I decided to go to Burger King
An Unexpected Service Experience
Unexpected Service Experience – Companies must practice customer service – Each time I have an appointment with a client, I make it a habit
Latest Podcasts
Episode 117 : Insights and Trends on Customer Experience for 2021
Jim Freeze is the Chief Marketing Officer, and he focuses on brand strategy and awareness, thought leadership, product marketing, demand generation, creative services and public and
Episode 116 : The Art of Designing and Implementing a Mystery Shopper Programme
Claire Boscq Scott is a wonderful entrepreneur and she is a mystery shopping and Customer Service specialist. Claire lives to inspire global businesses to thrive by
Episode 114 : How to Overcome Anxiety as a Digital Strategist/Entrepreneur and Build Your Ideal Platform
Dr. Jackie Noelke is an online entrepreneur and digital marketing strategist who helps entrepreneurs and naturopathic doctors start, grow, and scale their online courses, services,