Blog
The Kind of Employee Engagement Needed for the 21st Century
Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give of their best each day, committed
Leadership Evolving
The key to running a successful business is effective leadership. It has the potential to bring in more profits for a company than any cost-cutting effort.
Saying Yes versus Making Customers Happy
Making Customers Happy Making Customers Happy – The belief that saying “yes” and giving your customer what he wants will automatically make a happy customer
Mystery Shopping Can Help Customer Service
Mystery Shopping Can Help Customer Service Mystery Shopping Can Help Customer Service – One very effective way of finding out exactly how your staff treat
Service and Fast Food
Service and Fast Food Service Experience ?? Hello Folks, So I was in New Kingston this afternoon, and I decided to go to Burger King
An Unexpected Service Experience
Unexpected Service Experience – Companies must practice customer service – Each time I have an appointment with a client, I make it a habit
Latest Podcasts
Episode 125 : Building a Highly Motivated and Inspired Team
Antonio Buchanan is the Co-CEO and Chief Strategy Officer. He spent his career influencing some of the world’s top brands. His career took off at Y&R
Episode 124 : Tips on Recruiting and Selecting the Right Talent
Albert Galarza is the Global Vice President of Human Resources at TELUS International. He joined the organization in 2016, and has over 20 years of experience
Episode 123 : How Body Language Impacts Customer Experience and Our Lives
Blanca Cobb is an internationally recognized body language expert who’s been featured on national television shows such as the Steve Harvey Show, TODAY Show, Megyn Kelly