Yanique Grant, Author at Yanique Grant

How to Develop a Customer Experience Strategy that Makes your Competition Cry

Customer Experience – Have you ever lost a customer to a competitor and didn’t know why they left? A customer experience strategy can help you retain more customers and stop them from defecting to competitors. Companies who skillfully manage and execute customer experience strategies reap enormous rewards. They achieve higher customer satisfaction, reduced churn, increased revenue, […]

How to Develop a Customer Experience Strategy that Makes your Competition Cry Read More »

The Kind of Employee Engagement Needed for the 21st Century

Blog / Yanique Grant

Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give of their best each day, committed to their organisation’s goals and values, motivated to contribute to organisational success, with an enhanced sense of their own well-being. Employee engagement is based on trust, integrity, two way commitment

The Kind of Employee Engagement Needed for the 21st Century Read More »

Leadership Evolving

Blog / Yanique Grant

The key to running a successful business is effective leadership. It has the potential to bring in more profits for a company than any cost-cutting effort. Research shows that leadership styles of managers are responsible for 30 per cent of a company’s bottom-line profitability. But due to changes in work culture, traditional top-down leadership policies are

Leadership Evolving Read More »

Episode 007: Changing Perspectives in Business and Life with Amy Cannatta

Podcast / Yanique Grant

Amy Cannatta is a business and vibrant living coach whose goal is to help others bring their vision to life. She does this by giving them the tools to take their passion and make it a reality. Amy is an international best-selling author and the host of the “Concept to Cash Flow” Podcast, where go-getters learn

Episode 007: Changing Perspectives in Business and Life with Amy Cannatta Read More »

Episode 006: Live Streaming the Human Element to Attract Customers with Jessica Winnett

Podcast / Yanique Grant

Jess Winnett speaks about Live Streaming the Human Element to Attract. She is a Live Stream Business Strategist and an entrepreneur who’s building a legacy online. She loves empowering others with the truth that they can have the life and business that they want, without sacrificing time with family with loved ones. She’s the “Queen

Episode 006: Live Streaming the Human Element to Attract Customers with Jessica Winnett Read More »

Episode 005 : Building Yourself in the Business of Customer Service with John Tschohl

Podcast / Yanique Grant

John Tschohl, called the “Guru of Customer Service” by USA Today, Time and Entrepreneur magazines, is a best selling author, the internationally recognized service strategist and President of Service Quality Institute, the global leader in customer service. John Tschohl believes that globally, customer service is quite weak. “Most companies believe that they provide great customer service.

Episode 005 : Building Yourself in the Business of Customer Service with John Tschohl Read More »

Episode 004: Customer Service – An Inside Look on Leadership with Nick Abbott

Podcast / Yanique Grant

Nick Abbott has over 20 years experience in customer service and sales operations, consultancy and training. He has been a logistics officer in the Royal Air Force and has vast experience working with large companies such as General Electric, Bank of New York and more. In 2012, he started the front line evolution, which provides

Episode 004: Customer Service – An Inside Look on Leadership with Nick Abbott Read More »

Episode 003: Look For Problems, Find Solutions with Sardek Love

Podcast / Yanique Grant

Sardek Love is the CEO of Infinity Consulting and Training Solutions. He’s worked in 25 countries, inspiring, developing and educating managers and leaders in Fortune 100 companies, high-tech organizations, government agencies and global brands. His real world experiences serve as the foundation of his powerful and captivating stories from which he brings his sessions to

Episode 003: Look For Problems, Find Solutions with Sardek Love Read More »

Episode 002: Marketing, Customer Service & Enjoying What You Do with Zachary Harding

Podcast / Yanique Grant

Zachary Harding is the President of The Phoenix Group and Chairman of Hyperion Equity, a private investment firm focused on raising capital, investing in and growing businesses through strategic partnerships, government linkages and marketing campaigns. Over the years, he’s developed a solid reputation in investing, senior management and strategic marketing. He’s has often been dubbed

Episode 002: Marketing, Customer Service & Enjoying What You Do with Zachary Harding Read More »

Yanique Grant

How to Develop a Customer Experience Strategy that Makes your Competition Cry

The Kind of Employee Engagement Needed for the 21st Century

Leadership Evolving

Episode 007: Changing Perspectives in Business and Life with Amy Cannatta

Episode 006: Live Streaming the Human Element to Attract Customers with Jessica Winnett

Episode 005 : Building Yourself in the Business of Customer Service with John Tschohl

Episode 004: Customer Service – An Inside Look on Leadership with Nick Abbott

Episode 003: Look For Problems, Find Solutions with Sardek Love

Episode 002: Marketing, Customer Service & Enjoying What You Do with Zachary Harding

EMAIL

LOCATED IN