Every company will tell you customers are their #1 priority, but few walk the walk when it comes to delivering the kind of remarkable service that keeps customers coming back for life. Customer service is important to an organization because it is often the only contact a customer has with a company. Customers are vital […]
The Customer Service Experience Is Very Important Read More »
Lee Caraher is a CEO and acclaimed communication strategist known for her practical solutions to big problems. She started Double Forte as a new kind of communications firm designed to work with good people, doing good work for good companies doing great things in their categories. So far so good. This is not her first rodeo,
The most important thing you can do to improve relationships with your customers is to improve customer service. No matter how great your product is or how talented your staff is, one of the things that customers are most likely to remember is the direct interaction they have with your company. Your customer service team
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Paul Potratz is the COO of Potratz Advertising Agency in New York. They work with businesses creating top funnel brand strategies, consumer engagement, and content on websites, social media and sales training. Paul worked in both radio and television, and then made his way to an ad agency. In 2003, he made the decision to
Episode 010: Go Beyond Just Serving Your Clients with Paul Potratz Read More »
Customer service has evolved considerably over the years – from single channel call centers to multi channel contact centers with the emergence of cloud technologies and onward to customer engagement development social channels. Now, customer service has gone mobile with the use of smartphones in the world today. Customers are still not satisfied. And, now,
Grow Your Business Using Customer Service Read More »
Andreas Jones is the leading authority on small business growth and profitability. He is a #1 International bestselling author, coach, speaker, consultant and trainer, as well as an army combat veteran. After the arm, Andreas had a series of jobs including VP of a national bank. He had been featured on NBC, CBS, FOX, ABC,
Like most business people, you know that customers are the lifeblood of any business. Without them, you don’t even have a business. There is such a fine line between sales and service. You can’t have one without the other. Which actually comes first? Can you even get the sale without giving good service? Service is
Customers: How To Get Them and How To Keep Them Read More »
Empower Your Customers To Become Your Biggest Ambassadors – The empowered customer is a common thread that has rocked – and continues to rock – all industries. Whether you’re an established company or a thriving start-up. One strategy is to focus on customer empowerment, and letting your customers influence more of your business decisions. Buying is
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Personal development is key to the success of any organization – small, medium or large. In my workshops, training sessions and keynotes I often discuss what I consider one of the primary roles of any person in a leadership role: Develop and invest in the employees they oversee. One question I hear often is “What if my
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Jim Kalbach is currently the Head of Customer Success at MURAL. He has previously worked in various design-related consulting roles for large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Before moving back to the US in 2013 after living for fifteen years in Germany, he was the co-founder of the European Information Architecture conferences and he also
Episode 008: Mapping Your Customers’ Journey with Jim Kalbach Read More »