Yanique Grant

Empathy is the art of seeing the world as someone else sees it. When you have empathy, it means you can understand what a person is feeling in a given moment, and understand why other people’s actions made sense to them. Without empathy and focus, you’ll never be able to communicate effectively and relate well

Good customer service doesn’t end with the people on the phone answering your customer queries, and it certainly doesn’t begin there either. Align every member of your business to value customer-centric, “people” skills. The same kind, attentive demeanor that your support team shows on email or phone correspondence should be reflected in marketing messages, general

Listening is so important that many top employers provide listening skills training for their employees.  This is not surprising when you consider that good listening skills can lead to: better customer satisfaction, greater productivity with fewer mistakes, increased sharing of information that in turn can lead to more creative and innovative work. Many successful leaders

Successful teamwork is built on a foundation of trust. Each member of the team must establish trust; cultivate trust through his actions and words, and work to maintain it. Each member also needs to be able to trust his team members to make a commitment to the team and its goals, work competently with those

If you’ve spent a large portion of your life not focusing on gratitude, you can’t expect yourself to change your whole mind-set immediately. Most of us always try. Can you commit to adopting a grateful focus no matter what happens during the course of one single day? You’d be surprised how easy it is to