Guest: Jimi Gibson | VP of Brand Communication, Thrive Internet Marketing Agency Guest Bio Jimi Gibson, is VP of Brand Communication at Thrive Internet Marketing Agency, a full-service digital marketing firm with 160 employees and 20+ years helping businesses grow online. He specializes in AI search optimization and helps companies transition from traditional SEO to […]
In a world where disruption is constant and leadership expectations are rising faster than organizations can adapt, senior leaders need more than inspiration, they need the mindsets, tools and confidence to lead real transformation. That is what Victoria delivers. She has a PhD in Psychology, MBA from UC Berkeley, and 25+ year Silicon Valley veteran.
Episode 269 : “Faith Over Fear : Leading with Humanity in the Age of AI with” Read More »
Gal Borenstein is the Founder and CEO of The Borenstein Group, a branding, marketing, and public relations firm that works with growth-oriented organizations operating in complex and regulated environments. With nearly 30 years of experience, he advises executives on positioning, credibility, and go-to-market strategy, particularly when trust, reputation, and differentiation matter most. He is also
Episode 268 : “The Trust Index : Building an Ecosystem of Trust From the Inside Out” Read More »
Our guests are Mark Fithian and Jeff Rosenberg, they will be discussing a little about their awesome book that they have published, and I’m just going to give you a quick overview. So, Mark Fithian and Jeff Rosenberg are the cofounders of WideOpen, a Strategic CX consulting company. Mark’s customer service strategy expertise and methodologies
Jeremie Kubicek is a powerful communicator, serial entrepreneur and content builder. He creates content used by some of the largest companies around the globe found in the books he has authored: His brand-new book, releasing October 2025 – The Voice-Driven Leader, as well as his other books like The 100X Leader, 5 Voices, 5 Gears,
Episode 266 : Leading From the Inside Out: Voice, Peace, and the Power of People Read More »
Jean-Pierre LaCroix is the President and Chief Strategy Officer of SLD. He is a seasoned strategic thinker who has held numerous strategies on personifying brands through immersive design. With more than 35 years of experience in the development and implementation of retail transformation programs, including ground-breaking transformation tools he has developed such as the “Trust
Ty Givens is a Founder and CEO of CX Collective, where she partners with ambitious brands to build customer experience programs that don’t just keep up- they lead. Over her career, Ty has transformed support operations at every stage, from scrappy startups launching their first helpdesk to Fortune 500s rethinking how they serve millions of
Episode 264 : “No One-Size-Fits-All CX: Ty on Playbooks, People and Performance” Read More »
Jamie Homen is the Chief Customer Officer at Mural, a leading visual work platform. He’s a change leader and enterprise productivity strategist overseeing Mural’s delivery of exceptional customer experiences across all segments. Questions Highlights Jamie’s Journey Me: Now, we always like to give our guests an opportunity to share with us in their own words,
Episode 263 : Empowering Teams and Elevating CX with Jamie Homen Read More »
Evan Siegel is a eGain’s VP of AI, where he is developing the next generation of AI powered conversational guidance. Prior to eGain, Evan held various customer experience and contact center leadership roles over 16 years at Wells Fargo, where he also established a financial health coaching team that was featured in the bank’s annual
Greg Logan is a global leader in brand storytelling. For over 30 years, the world’s biggest brands have turned to him to create stronger messaging that connects with both the head and the heart. He’s a distinguished and rare writer who has won multiple international awards across multiple mediums, including advertising at the (Cannes Lions),
Episode 261 : “Why Your Brand Isn’t the Hero — Your Customer Is” Read More »