Podcast

Episode 179 : Building that Magical Employee and Customer Journey for Success

Sarah Diegnan is ChartHop’s VP of Customer Experience, after leading implementations at Acuity Brands, Opower and Oracle, she brings operational excellence to creating and delivering a world class customer experience for all ChartHop’s customers. She is an expert in leading a customer journey, partnering with customers from the first moments of onboarding through successful execution of all account …

Episode 179 : Building that Magical Employee and Customer Journey for Success Read More »

Episode 178 : The Power of Video in Resolving Customer Matters

Rama Sreenivasan is a co-founder and CEO at Blitzz, a live remote video support and inspection platform. Rama has led the company through its initial inception launch and subsequent growth to several million video support minutes per month. Major customers include BMW, Sealy, FedEx, and Rogers Telecommunications. Before founding Blitzz in 2017, Rama spent several years working …

Episode 178 : The Power of Video in Resolving Customer Matters Read More »

Episode 177 : Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono

Amanda Ono has spent her career learning to maximize a company’s most valuable investment – it’s people. Boasting over 20 years of international experience in organizational development, HR consulting, and change management, she has implemented successful talent and leadership initiatives in six countries across four continents. You can currently find her at Resolver, a Kroll business and …

Episode 177 : Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono Read More »

Episode 176 : Hyper-Focused Customization for a Fantastic Customer Experience

Andrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated industry. Andrew grew up in an entrepreneurial environment working at his parents jewellery company in Lancaster, Pennsylvania. After attending West Point and serving as a Platoon Leader in the Army’s 75th Ranger Regiment, he attended Stanford’s GSB’s Ignite …

Episode 176 : Hyper-Focused Customization for a Fantastic Customer Experience Read More »

Episode 175 : CX Design for a Better Employee and Customer Experience

Justin Zalewski is the Director of Product Design and Strategy at Studio Science. He leads a team of talented product designers and works with clients to solve business problems through design. He and his team are experts in rapid prototyping and running experiments to more quickly learn from and deliver value to customers. He has led …

Episode 175 : CX Design for a Better Employee and Customer Experience Read More »

Episode 174 : Business and Leadership Re-defined with Brad Sugars

Brad Sugars is internationally known as one of the most influential entrepreneurs. Brad is a best-selling author, keynote speaker and the number one business coach in the world. Over the course of his 30 year career as an entrepreneur, Brad has become the CEO of 9 plus companies and is the owner of the multimillion dollar …

Episode 174 : Business and Leadership Re-defined with Brad Sugars Read More »

Episode 173 : Using Data and Surveys to Better Understand Human Behaviour Drivers

Sanja Licina is here to discuss with us all of the wonderful things that we can help you to master your customer experience. Her goal in life is to help make people happier. Most of us spend so much of our lives working and there is still a tremendous opportunity to help people feel better connected …

Episode 173 : Using Data and Surveys to Better Understand Human Behaviour Drivers Read More »

Episode 172 : Developing Easy to Use Digital Solutions and Building Employee Engagement

Art Harrison is the Co-Founder and Chief Growth Officer at Daylight. He’s an experienced entrepreneur and leader with over 20 years of experience developing and delivering production grade solutions. With a background in computer science and software development, Art was previously Vice President at iNTERFACEWARE and previously founded MXD Communities in 2001. Questions Could you share …

Episode 172 : Developing Easy to Use Digital Solutions and Building Employee Engagement Read More »

Episode 171 : How to Tap Into Your Authentic Self – Rediscovering and Redefining YOU

Dr. Fred Moss is a holistic Physician, Restorative Coach, Podcaster, Psychiatrist Expert, Witness at Welcome to Humanity with Dr. Fred Moss. Dr. Moss arrived on Earth on March 01, 1958 and from that very second has been earmarked to be a healer. The family he was born into, was in chaos, and in many ways was …

Episode 171 : How to Tap Into Your Authentic Self – Rediscovering and Redefining YOU Read More »

Episode 170 : A True Guide to Navigating and Being Successful as a Real Estate Agent

Laura Stewart is the Vice President of Canada’s Top Real Estate firm, REC Canada. Having spent the last 8 years helping over 1,200 investors build out their real estate portfolios, Laura has turned her attention to helping other Real Estate Agents achieve top tier success through content creation. Now the owner and operator of From the …

Episode 170 : A True Guide to Navigating and Being Successful as a Real Estate Agent Read More »