Podcast

Episode 108 : How to Build an Effortless Experience Using Conversational Messenger Platforms

Kaitlin Pettersen leads the global Customer Support team at Intercom – responsible for the performance and operations of 60 ICs and leaders out of Intercom’s Dublin and Chicago offices. Previously, she launched Yelp’s EU Customer Success and Account Management in their London and Dublin offices. Questions Could you share a little bit about yourself with us, a little …

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Episode 107 : The Art of Listening and Taking Action in order to Build and Sustain a Strong Reputation

Jason Grier is the Executive Vice President and Chief Customer Officer at Reputation.com. He leads Reputation.com’s customer loyalty and growth initiatives as Executive Vice President and Chief Customer Officer. He’s the former Senior Vice President of Global Support Operations and Chief Customer Officer at McAfee, where he spent more than 10 years. While at McAfee, Jason built …

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Episode 106 : Redesigning Your Digital Experience into an Omnichannel Experience by Adjusting, Adapting and Reinventing

Leena Iyar is the Chief Brand Officer at Moxtra. She is responsible for all aspects of Moxtra’s marketing efforts, including strategy, brand awareness, growth marketing, public relations and customer communications. Questions Could you share with us a little bit about your journey, how it is that you got into marketing and brand awareness, that kind of stuff? …

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Episode 105 : How Artificial Intelligence is Mitigating Bottlenecks in Customer Experience

Dan Leshem has over 10 years of experience leading various products in a variety of companies and fields. He wrote his first line of code at the age of 14, and has not stopped writing ever since. He is the co-founder and CEO of Plantt. He’s been leading products in various industries for over 10 years, an …

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Episode 104 : The Importance of Being Reliable, Relatable and Responsive to Deliver a Fantastic Customer Experience

Daniel Rodriguez is the head of marketing at Simplr, which is upending the traditional customer service model by providing premium brands with flexible, 24/7 on-demand specialists for all digital channels. The company’s specialists are unique work-from-home pool of highly educated professionals who use Simplr’s, AI-powered platform to replicate tone and brand integrity with speed, empathy and precision. …

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Episode 103 : How To Win Back Your Time with the Right Virtual Assistant

Daniel Ramsey is the founder and CEO of MyOutDesk, the highest-rated Virtual Assistant company in the marketplace with over 500 5-star reviews and over 13 years of experience serving more than 6000 clients. Daniel founded MyOutDesk during the last global financial crisis of 2008 to help businesses leverage the remote workplace and scale businesses with Virtual Assistants. …

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Episode 102 : How to Transform Your Customer Journey Mapping with Change Management

Jim Tincher, CCXP, is a nationally recognized customer experience thought leader, journey mapping expert, keynote speaker and author. Jim led customer experience programs at Best Buy and United Health Group before launching his innovative CX consultancy, Heart of the Customer, which helps start-ups to Fortune 50 organizations use voice of the customer research to improve loyalty …

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Episode 101 : Understanding the Importance of Human Connection in Your Customer Experience/User Design

Mike Welsh is the Chief Creative Officer at Mobiquity, leading a team of experienced architects, experienced designers and conversational designers to deliver engaging and compelling solutions in collaboration with engineers who bring these solutions to life. He has been doing this for over 27 years, having joined Mobiquity near its beginning. Mike notes that what originally drew …

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Episode 100 : “The Must-Have Sales Strategies for the New-Normal” with Richard Moore

Richard Moore originally worked 60 hour weeks in the city of London before deciding to build his own businesses and help others do the same. After building companies from the trenches up by taking ownership of sales teams, coaching leadership roles and consulting with multi hundred million pound organizations, Richard created his own company to help …

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Episode 099 : “How to Re-Purpose Your Marketing Efforts Using Data to Enhance CX” with Bill Bice

Bill Bice has always been an entrepreneur, starting his first company at age 14, putting on road races with corporate sponsors. At 18, he started ProLaw Software, the first integrated ERP for law firms. After selling the company to Thomson Reuters, Bill became a VC as a founding partner in the Verge Fund, investing in high …

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