Guest Bio Scott Baradell is the founder and CEO of Idea Grove, a nationally recognized public relations and digital marketing agency that helps B2B organizations build visibility, credibility and trust. He founded Idea Grove in 2005 after a successful career in technology marketing and communications, and over two decades he has advised hundreds of companies,
Guest Bio Ryan Tamminga is the Chief Customer Officer at Alchemer, a CX feedback platform that helps organizations listen to their customers through surveys, ratings, reviews, listings and social media, and then put that feedback to work across the business. Ryan has spent his entire career inside companies improving processes and customer service. Before Alchemer,
Guest Bio Ben Rosenberg is a seasoned SaaS professional with two decades of customer experience experience at fast growth companies. His background lies in building and managing successful post sale teams, driving customer success and delivering exceptional results at companies like Zenefits, Sendoso and now ChurnZero, where he leads customer support, enablement, education and community.
Episode 281 : Is Human Support Becoming a Luxury? with Ben Rosenberg Read More »
Guest Bio Jeff Toister’s very first customer service interaction ended in a service failure. Rather than walk away, he became obsessed with figuring out what great service really takes, and he has spent his career answering that question. Today Jeff is the best-selling author of four books, including the Service Culture Handbook and his newest
Episode 280: The Skills AI Can’t Replace: Why Human Service Still Wins with Jeff Toister Read More »
Rebecca Stone is Chief Customer and Marketing Officer at Plume, where she leads customer and marketing strategy, brand positioning, customer experience, and go-to-market initiatives. She brings more than 20 years of B2B technology experience spanning marketing, customer experience, and growth. Before Plume, Rebecca served as Senior Vice President of Revenue Marketing and Customer Solutions Marketing
Episode 279: Where AI Ends and Humans Begin: Building Customer Success on Clean Data Read More »
Guest Bio Terez Rijkenberg is an executive coach to C-suite leaders at organizations around the world. Before she turned 30, she had already served as a chief people officer, led customer experience, and run teams of more than 80 people. Her coaching runs on two signature tools: the RAFT formula and the Radical Adaptability framework,
Guest Bio David Karandish is the founder and CEO of Capacity, an enterprise SaaS company headquartered in St. Louis, Missouri. Capacity is a support automation platform that uses AI to deflect emails, calls, and tickets so internal and external support teams can spend more time doing their best work. Today Capacity serves roughly 20,000 customers
Guest Bio Dan Balcauski is the founder of Product Tranquility, where he helps B2B SaaS CEOs turn pricing from a confusing liability into a strategic advantage. With more than 20 years in software, Dan began his career as an engineer before moving into product management and discovering that how companies capture value matters far more
Guest Bio Michael Podolsky is the co-founder and CEO of PissedConsumer.com, a leading consumer advocacy and complaint resolution platform, and Wisebrand.com, an AI strategy and product engineering agency. What started as a personal frustration after a dismal vacation experience turned into a 20-year mission to give consumers a credible voice and help businesses learn from
Guest Bio Dr. Kerriann M. Peart is a trusted voice on leadership, burnout, and professional well-being, particularly among women navigating complex organizational systems. With a background spanning organizational psychology, public health, and executive coaching, she brings both academic rigor and lived leadership experience to every stage she graces. Her work challenges traditional notions of high
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Yanique Grant | NavigatingCX | yaniquegrant.com