Podcast

Episode 273 : “Lead Forward: AI, Leadership, and the Future of Work” with Jack Jendo

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Guest Bio Jack Jendo is an AI-driven digital transformation strategist, entrepreneur, and human rights advocate working at the intersection of technology, leadership, and social impact. He is the founder of BrainDigits, a UAE-registered innovation and AI consultancy that helps governments, corporations, and startups adopt artificial intelligence, data analytics, and future-ready leadership frameworks. Through his work […]

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“10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation”

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About This Special Episode This episode is unlike any other in the 272-episode history of Navigating the Customer Experience. To mark 10 years of podcasting, host Yanique Grant invited her daughter Summer to turn the tables, Summer takes the microphone and interviews her mom about the journey, the lessons, and what the next decade holds.

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Episode 272 : “Show Up Scared: Networking, Resilience, and Building Real Connections” with Alexandra Silva Labarr

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Guest: Alexandra Silva Labarr  │  Founder, Xandra Marketing & PR | Networking Queen | Author Guest Bio Alexandra Silva Labarr is an international speaker, author, and founder of Xandra Marketing & PR. Known as the Networking Queen, Alexandra has over 25 years of experience in marketing, business development, and sales. After leaving corporate America to

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Episode 271 – “The Human Element Behind AI-Powered Copywriting” with Jon Benson

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Guest Bio Jon Benson is a copywriter, entrepreneur, and AI pioneer who has spent decades quietly shaping how the world buys things online. Best known as the inventor of the Video Sales Letter (VSL) — the format that became the backbone of modern digital marketing.  Jon combines persuasion science with ethical marketing principles, focusing on

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Episode 270 : AI Search Optimization & Personal Branding in the Age of AI with Jimi Gibson

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Guest: Jimi Gibson | VP of Brand Communication, Thrive Internet Marketing Agency Guest Bio Jimi Gibson, is VP of Brand Communication at Thrive Internet Marketing Agency, a full-service digital marketing firm with 160 employees and 20+ years helping businesses grow online. He specializes in AI search optimization and helps companies transition from traditional SEO to

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Episode 269 : “Faith Over Fear : Leading with Humanity in the Age of AI with”

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In a world where disruption is constant and leadership expectations are rising faster than organizations can adapt, senior leaders need more than inspiration, they need the mindsets, tools and confidence to lead real transformation. That is what Victoria delivers. She has a PhD in Psychology, MBA from UC Berkeley, and 25+ year Silicon Valley veteran.

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Episode 268 : “The Trust Index : Building an Ecosystem of Trust From the Inside Out”

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Gal Borenstein is the Founder and CEO of The Borenstein Group, a branding, marketing, and public relations firm that works with growth-oriented organizations operating in complex and regulated environments. With nearly 30 years of experience, he advises executives on positioning, credibility, and go-to-market strategy, particularly when trust, reputation, and differentiation matter most. He is also

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Episode 267 : “The CX Imperative : 5 Critical Practices for Making Customer Centricity a Core Business Value

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Our guests are Mark Fithian and Jeff Rosenberg, they will be discussing a little about their awesome book that they have published, and I’m just going to give you a quick overview. So, Mark Fithian and Jeff Rosenberg are the cofounders of WideOpen, a Strategic CX consulting company. Mark’s customer service strategy expertise and methodologies

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Episode 266 : Leading From the Inside Out: Voice, Peace, and the Power of People

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Jeremie Kubicek is a powerful communicator, serial entrepreneur and content builder. He creates content used by some of the largest companies around the globe found in the books he has authored: His brand-new book, releasing October 2025 – The Voice-Driven Leader, as well as his other books like The 100X Leader, 5 Voices, 5 Gears,

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Episode 265 : “Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation”

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Jean-Pierre LaCroix is the President and Chief Strategy Officer of SLD. He is a seasoned strategic thinker who has held numerous strategies on personifying brands through immersive design. With more than 35 years of experience in the development and implementation of retail transformation programs, including ground-breaking transformation tools he has developed such as the “Trust

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