Blog
Steps to Become a Customer Experience Professional
It is amazing how many companies are so disconnected from their customer’s actual experiences. They have no idea how far away their employees are from
Mastering Your Customer Service Skills
For any company, its customers are its priority. It is very crucial to master a few customer service skills that will drastically improve customer service
Turning Every Interaction Into a Customer Opportunity
Viewing every interaction as an opportunity ensures that we are always bringing our “A” game, and perpetually positioning ourselves for success. It ensures that every
International Customer Service Week Blog Post #3 – Designing Your Customer Experience
Customer experience design is not about scripting your people, or prescribing exact behaviors at every point. It’s about creating the right environment, with the right
International Customer Service Week Blog Post #2 – Discovering Your WOW
WOW is such a short, simple word, but it really encompasses a lot of things. To WOW, you must differentiate yourself, which means doing something
International Customer Service Week Blog Post #1 – Service Champions – Serving with Empathy
Serving with Empathy – International Customer Service Week – October 03 – 07, 2016 is finally here!!! This week we will be dedicating our blog
Latest Podcasts
Episode 229 : Embracing Change and Mastering Entrepreneurship : Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer
Jason Feifer is the editor in chief of Entrepreneur Magazine, a nonstop optimism machine, and a widely recognized authority on business and how people navigate change.
Episode 228 : Decoding the 5 C’s of Effective Communication : Insights from a Relational Intelligence Expert
Steve Cockram is an inspirational communicator, serial entrepreneur, confidant to elite leaders around the world and co-creator of the world’s premier “Leadership Toolkit”. He has co-authored The 100X
Episode 227 : Exploring the Spectrum of Leadership : From Visionary Insights to Introverted Strengths
Darby Vannier, with over 20 years of experience, is a seasoned leader adept at building and growing organizations. As President & CEO of Indispensable Leadership