Elise Quevedo is the author of inspirational book “Creating a Kick-Ass Attitude”, keynote speaker, advisor and social/digital media marketing consultant and storyteller. She is ranked among the Top 2% most viewed profiles on LinkedIn. Known as “The Digital Ghost Queen” for her behind the scenes work, Elise has inspired audiences around the globe and spends most […]
Ryan J. Lester, Senior Director of Customer Experience Technologies at LogMeIn. Ryan and his team own the strategic development and implementation for the go to market plan for Customer Experience and Digital Engagement offerings across their platforms, Chatbots, Virtual Assistant and Workforce Optimization (WFO) products. He is passionate about making new technology easy and helping any
Episode 092 : How to Revolutionize Your Digital Transformation with Ryan Lester Read More »
Gessie Schechinger is the laziest salesman in America as well as Vice President of Sales for OnCourse Sales Engagement Platform. Gessie is passionate about leveraging technology and automation to surpass revenue targets so he can help protect golf and bar time for the salespeople of the world. Gessie won annual sales awards at 2 different Fortune 500
Episode 089 : How to Pivot and Master Sales during a Pandemic with Gessie Schechinger Read More »
Eric Prugh oversees product, design and solutions engineering at PactSafe. PactSafe is a SaaS company that securely powers clickwrap agreements & eSignatures for businesses like Dell, Wayfair, Door Dash, Extra Space Storage, Upwork, HomeAdvisor, and more. Prior to his current rule, Eric spent 7 years at ExactTarget and Salesforce in enterprise pre-sales as well as the product
Episode 088 : Building Products That Solve Problems with Eric Prugh Read More »
Welcome to Navigating the Customer Experience Podcast, in today’s episode I will share some great thoughts that I have been having. It’s so unfortunate that all across the globe, we are all having to deal with this pandemic but what is interesting is I have been doing a lot of reading and doing a lot
Episode 085 : Navigating the Online Customer Experience with Yanique Grant Read More »
David Wachs is a serial entrepreneur and his latest venture, handwrytten, is bringing back the lost art of letter writing through scalable, robot-based solutions that write your notes in pen. Developed as a platform, Handwrytten lets you send notes from your CRM system such as Salesforce, the website, apps or through custom integration. Used by
Episode 084 : Using Technology to Personalize the Art of Service with David Wachs Read More »
Allen T. Lamb believes he is fortunate to have developed a unique skill set and a differentiated perspective to-date within his role spanning media, tech, entertainment and sports as an operating executive, a growth-stage strategic investor, an M&A investment banker, a business intelligence researcher, and a multiple time-digital entrepreneur. Allen has been a two-time entrepreneur,
Episode 083 : Cheddah…..Connecting Consumers with Brands with Allen T. Lamb Read More »
Christopher Wallace is the Co-Founder and President of InnerView, which is a marketing consulting firm that helps companies effectively transfer their brand strategy to their customer-facing employees and partners. Chris builds upon previous success as an entrepreneur in the sales consulting and coaching space, as well as his more than 15 years of sales, marketing and
Episode 082 : Brand Alignment from the Inside Out with Christopher Wallace Read More »
Suman Sarkar has more than 20 years of international consulting experience. He has a proven track record delivering innovative and strategic approaches to the supply chain and sourcing practices with outstanding results. As an author, he understands the power of creativity that will be unleashed if businesses can harness the talent they already have in-house.
Episode 079 : Changes that Cause Disruption and Strategies to Overcome with Suman Sarkar Read More »
Nick Mehta is CEO of Gainsight, the Customer Success company. He works with a team of nearly 700 people who together have created the customer success category that’s currently taking over the SAAS business model worldwide. Nick has been named one of the Top SAAS CEO’s by the Software report three years in a row,
Episode 077 : Humanizing the Digital Experience with Nick Mehta Read More »