customer service

Episode 075 : The Importance of Having a Culture of Happiness with Rochelle Gapere

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Rochelle Gapere, is an Attorney, Happiness Coach and Entrepreneur, known for bringing her charismatic personality and share joy for living to every experience and individual that she encounters. She has mastered the art of living life fully and passionately. The release of her first book, One Happy Thought at a Time: 30 Days to a Happier […]

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Episode 073 : How To Master Customer Experience Online with the Best Freelancers and Virtual Assistants with Nathan Hirsch

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Nathan Hirsch is a serial entrepreneur and expert in remote hiring and eCommerce. He started his first eCommerce business out of his college dorm room and has sold over $30 million dollars online. He is now the co-founder and CEO of FreeeUp.com, a marketplace that connects businesses with pre-vetted virtual assistants, freelancers and agencies in eCommerce,

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Episode 071 : Practical Tactics to Implement a Winning Strategy Driven by Customer Lifetime Value with Dr. Peter Fader and Sarah E. Toms

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Peter S. Fader is the Frances and Pei-Yuan Chia Professor of Marketing at The Wharton School of the University of Pennsylvania. In 2015, Fader co-founded Zodiac, a predictive analytics firm that was acquired by Nike in 2018. More recently, he co-founded Theta Equity Partners, which focuses on customer-based corporate valuation. His expertise centers on topics

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Episode 070 : Grief Strategies for the Workplace Through Empathy and Compassion with Karen Millsap

Podcast /

Karen Millsap, the CEO (Chief Empathy Officer) of Egency and Founder of The Groflo, began her career in human resources and talent acquisition where she led countless training, new process, and change initiatives. At a young age, she suddenly became a widow when her husband was tragically murdered which completely changed the trajectory of her

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Episode 069 : Knowing Your Passion, Plan and Purpose : Adding Value to Other People’s Journey with Jon Ferrara

Podcast /

Jon Ferrara is a successful serial entrepreneur, he’s top 10 Social Service Salesperson according to Forbes and renown CRM pioneer with a knack for building authentic relationships with customers. Given his shared passion for creating genuine connections and making a positive impact on the lives of others, I believe he would be a very interesting

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Episode 067 : Easing Your Energy Pain Through Technology with Emily Rasowsky

Podcast /

Emily Rasowsky is Customer Experience Lead for Spark Fund and Spark Fund is an organization that helps companies to upgrade energy technology. Emily explains in the very simplest of terms as we welcome her, what it is that her company really does do and how does this really impact a customer’s experience regardless of your business type or

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Episode 066 : Creating Magical Experiences by Knowing Your Purpose – Know Your Why with John Formica

Podcast /

John Formica, the “Ex-Disney Guy”, is a highly sought after internationally known speaker and author of the top selling book, “Making the Customer Experience Magical Now! – How to Succeed in Business and Beat Out Your Competition Today”. John has appeared on the NBC Morning Show, ABC, CBS, FOX, Univision, numerous business journals and recently

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Episode 064: TextRequest – An Innovative Way of Building Customer Relationships with Kenneth Burke

Podcast /

Kenneth Burke is the marketing director for text request a B2B text messaging software company in Chattanooga. He runs a boutique marketing agency where he helps many companies of all sizes with their marketing and content strategies. And he’s been awarded for work in psychology research and sales. Questions Tell us a little bit about

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