Chloë Thomas is an Author, International Speaker and Host of her own podcast, eCommerce MasterPlan Podcast. Chloë has been working in eCommerce since 2003, learning how to increase orders, up customer retention and recruit new customers cost effectively. Working with businesses from the High Street right down to start ups, eCommerce MasterPlan is the result […]
Brian Wright is the founder of Brian K. Wright International whose mission is to motivate and inspire others to discover their unique talents and follow their dreams in life. With extensive experience teaching and training in academics and corporate environments, he understands that many people live far beneath their potential, primarily because they don’t believe
Episode 020 : Successful Leaders : Creating a Welcoming Environment with Brian K. Wright Read More »
Service and Fast Food Service Experience ?? Hello Folks, So I was in New Kingston this afternoon, and I decided to go to Burger King and get some lunch. I approached the cashier and I made my request for a Steakhouse Combo along with a double chocolate chip cookie. After making my purchase I patiently
Service and Fast Food Read More »
Unexpected Service Experience – Companies must practice customer service – Each time I have an appointment with a client, I make it a habit to be very observant of my surroundings as well as the behaviours and attitudes of the employees. Upon arrival at the client’s location, the security at the gate greeted me
An Unexpected Service Experience Read More »
In Jamaica, there are many businesses that are trying to keep their head above water in our current economy. Is Customer Service Vital in a business? Here are some basic reasons Customer Service is needed: Customer loyalty leading to increased market share and return on sales Increased Sales and Profit Higher customer count and more
Celebrate Your People!! – Customer Service Read More »
Building Relationships – Winning an account is a great accomplishment and is usually celebrated by the boss and the team as this means more business and more money. Just as any other accomplishment achieved requires maintenance and consistency so does maintaining a consistent relationship with that account holder. Every business works extremely hard to acquire
Winning Accounts vs. Winning Relationships – Building Relationships Read More »
Customer Service is a misunderstood phenomena for business owners and employees. Interestingly enough, these business owners and employees are all customers at some point of the day or month yet their businesses and actions taken simply should reflect their customers get what they need in a timely manner. Service is not just an act but
Customer Service – Pleasure or Pain? Read More »
Gratitude/ Appreciation – Gratitude and appreciation is one of the most powerful forces possible to channel in an organization. As a business leader, owner or manager – you must master the art of gratitude and really show people that you have a vested interest in their growth and development. When was the last time
Leading by Appreciation – Gratitude Appreciation Read More »