customer service

March 12, 2019

Episode 071 : Practical Tactics to Implement a Winning Strategy Driven by Customer Lifetime Value with Dr. Peter Fader and Sarah E. Toms

Peter S. Fader is the Frances and Pei-Yuan Chia Professor of Marketing at The Wharton School of the University of Pennsylvania. In 2015, Fader co-founded Zodiac, […]
March 5, 2019

Episode 070 : Grief Strategies for the Workplace Through Empathy and Compassion with Karen Millsap

Karen Millsap, the CEO (Chief Empathy Officer) of Egency and Founder of The Groflo, began her career in human resources and talent acquisition where she led […]
February 12, 2019

Episode 069 : Knowing Your Passion, Plan and Purpose : Adding Value to Other People’s Journey with Jon Ferrara

Jon Ferrara is a successful serial entrepreneur, he’s top 10 Social Service Salesperson according to Forbes and renown CRM pioneer with a knack for building authentic […]
February 5, 2019

Episode 068 : Promises and the Impact It Has on Customer Experience

Highlights In this episode, I would like to take a little bit of time and just share with you some key important nuggets that I have […]