Guest Bio David Karandish is the founder and CEO of Capacity, an enterprise SaaS company headquartered in St. Louis, Missouri. Capacity is a support automation platform that uses AI to deflect emails, calls, and tickets so internal and external support teams can spend more time doing their best work. Today Capacity serves roughly 20,000 customers […]
Guest Bio Dan Balcauski is the founder of Product Tranquility, where he helps B2B SaaS CEOs turn pricing from a confusing liability into a strategic advantage. With more than 20 years in software, Dan began his career as an engineer before moving into product management and discovering that how companies capture value matters far more
Guest Bio Michael Podolsky is the co-founder and CEO of PissedConsumer.com, a leading consumer advocacy and complaint resolution platform, and Wisebrand.com, an AI strategy and product engineering agency. What started as a personal frustration after a dismal vacation experience turned into a 20-year mission to give consumers a credible voice and help businesses learn from
Guest Bio Dr. Kerriann M. Peart is a trusted voice on leadership, burnout, and professional well-being, particularly among women navigating complex organizational systems. With a background spanning organizational psychology, public health, and executive coaching, she brings both academic rigor and lived leadership experience to every stage she graces. Her work challenges traditional notions of high
Guest Bio Jack Jendo is an AI-driven digital transformation strategist, entrepreneur, and human rights advocate working at the intersection of technology, leadership, and social impact. He is the founder of BrainDigits, a UAE-registered innovation and AI consultancy that helps governments, corporations, and startups adopt artificial intelligence, data analytics, and future-ready leadership frameworks. Through his work
Episode 273 : “Lead Forward: AI, Leadership, and the Future of Work” with Jack Jendo Read More »
About This Special Episode This episode is unlike any other in the 272-episode history of Navigating the Customer Experience. To mark 10 years of podcasting, host Yanique Grant invited her daughter Summer to turn the tables, Summer takes the microphone and interviews her mom about the journey, the lessons, and what the next decade holds.
“10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation” Read More »
Guest: Alexandra Silva Labarr │ Founder, Xandra Marketing & PR | Networking Queen | Author Guest Bio Alexandra Silva Labarr is an international speaker, author, and founder of Xandra Marketing & PR. Known as the Networking Queen, Alexandra has over 25 years of experience in marketing, business development, and sales. After leaving corporate America to
Guest Bio Jon Benson is a copywriter, entrepreneur, and AI pioneer who has spent decades quietly shaping how the world buys things online. Best known as the inventor of the Video Sales Letter (VSL) — the format that became the backbone of modern digital marketing. Jon combines persuasion science with ethical marketing principles, focusing on
Episode 271 – “The Human Element Behind AI-Powered Copywriting” with Jon Benson Read More »
Guest: Jimi Gibson | VP of Brand Communication, Thrive Internet Marketing Agency Guest Bio Jimi Gibson, is VP of Brand Communication at Thrive Internet Marketing Agency, a full-service digital marketing firm with 160 employees and 20+ years helping businesses grow online. He specializes in AI search optimization and helps companies transition from traditional SEO to
In a world where disruption is constant and leadership expectations are rising faster than organizations can adapt, senior leaders need more than inspiration, they need the mindsets, tools and confidence to lead real transformation. That is what Victoria delivers. She has a PhD in Psychology, MBA from UC Berkeley, and 25+ year Silicon Valley veteran.
Episode 269 : “Faith Over Fear : Leading with Humanity in the Age of AI with” Read More »