customer experience Archives - Page 15 of 21

Episode 082 : Brand Alignment from the Inside Out with Christopher Wallace

Christopher Wallace is the Co-Founder and President of InnerView, which is a marketing consulting firm that helps companies effectively transfer their brand strategy to their customer-facing employees and partners. Chris builds upon previous success as an entrepreneur in the sales consulting and coaching space, as well as his more than 15 years of sales, marketing and […]

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Episode 081 : Building Stronger Connections…Making Price Irrelevant with John DiJulius

Podcast / Yanique Grant

If you have ever wondered how there are so many brands that customers can’t live without? And if you’ve ever wondered how it’s possible to make price irrelevant? John DiJulius will show you how to do both. He is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and bet-selling author

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Episode 080 : Tenets of Quality Service Leadership with Sky Jarrett

Podcast / Yanique Grant

Sky Jarrett is an executive coach and pioneer of 21st century leadership. She has a passion for unlocking human excellence and specializes in using researched-based and neuroscience techniques to support leaders in improving their effectives and thriving in the digital age. As a leadership and organization development consultant at one of the world’s largest consulting

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Episode 079 : Changes that Cause Disruption and Strategies to Overcome with Suman Sarkar

Podcast / Yanique Grant

Suman Sarkar has more than 20 years of international consulting experience. He has a proven track record delivering innovative and strategic approaches to the supply chain and sourcing practices with outstanding results. As an author, he understands the power of creativity that will be unleashed if businesses can harness the talent they already have in-house.

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Episode 077 : Humanizing the Digital Experience with Nick Mehta

Podcast / Yanique Grant

Nick Mehta is CEO of Gainsight, the Customer Success company. He works with a team of nearly 700 people who together have created the customer success category that’s currently taking over the SAAS business model worldwide. Nick has been named one of the Top SAAS CEO’s by the Software report three years in a row,

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The Importance of Getting Feedback

Blog / Yanique Grant

What is Feedback? The term ‘feedback’ is used to describe the helpful information or criticism about prior action or behavior from an individual, communicated to another individual (or a group) who can use that information to adjust and improve current and future actions/behaviors. When Does Feedback Occur? Feedback occurs when an environment reacts to an

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Ways To Maintain Your Motivation

Blog / Yanique Grant

Maintaining your motivation in your journey to achieving your goals and success is one of the most difficult tasks you must handle. People give up because they lost interest in the goals that they set out to achieve in the beginning. And because success will not come to you overnight, learning the techniques to stay

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Episode 075 : The Importance of Having a Culture of Happiness with Rochelle Gapere

Podcast / Yanique Grant

Rochelle Gapere, is an Attorney, Happiness Coach and Entrepreneur, known for bringing her charismatic personality and share joy for living to every experience and individual that she encounters. She has mastered the art of living life fully and passionately. The release of her first book, One Happy Thought at a Time: 30 Days to a Happier

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Episode 074 : How To Achieve Fiercely Loyal Customers with Sandy Rogers

Podcast / Yanique Grant

Sandy Rogers is one of the most prolific minds on the topic of customer and employee loyalty. He will change the very way your organization views the topic and will help orient your company towards winning loyal customers and employees for life. Sandy Rogers is a leader of FranklinCovey’s Loyalty Practice, a FranklinCovey offering which

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Episode 073 : How To Master Customer Experience Online with the Best Freelancers and Virtual Assistants with Nathan Hirsch

Podcast / Yanique Grant

Nathan Hirsch is a serial entrepreneur and expert in remote hiring and eCommerce. He started his first eCommerce business out of his college dorm room and has sold over $30 million dollars online. He is now the co-founder and CEO of FreeeUp.com, a marketplace that connects businesses with pre-vetted virtual assistants, freelancers and agencies in eCommerce,

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customer experience

Episode 082 : Brand Alignment from the Inside Out with Christopher Wallace

Episode 081 : Building Stronger Connections…Making Price Irrelevant with John DiJulius

Episode 080 : Tenets of Quality Service Leadership with Sky Jarrett

Episode 079 : Changes that Cause Disruption and Strategies to Overcome with Suman Sarkar

Episode 077 : Humanizing the Digital Experience with Nick Mehta

The Importance of Getting Feedback

Ways To Maintain Your Motivation

Episode 075 : The Importance of Having a Culture of Happiness with Rochelle Gapere

Episode 074 : How To Achieve Fiercely Loyal Customers with Sandy Rogers

Episode 073 : How To Master Customer Experience Online with the Best Freelancers and Virtual Assistants with Nathan Hirsch

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