customer experience

Episode 092 : How to Revolutionize Your Digital Transformation with Ryan Lester

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Ryan J. Lester, Senior Director of Customer Experience Technologies at LogMeIn. Ryan and his team own the strategic development and implementation for the go to market plan for Customer Experience and Digital Engagement offerings across their platforms, Chatbots, Virtual Assistant and Workforce Optimization (WFO) products. He is passionate about making new technology easy and helping any […]

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Episode 090 : Corporate and Personal Branding Strategies 101 with Naomi Garrick

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Naomi Garrick is an author, International Speaker and Personal Branding Coach that helps individuals, entrepreneurs, corporate executives and CEO’s to discover and develop their unique personal brand in order to effectively communicate their expertise and standout in their craft or industry. She is also the founder of Garrick Communications – a boutique PR agency and a Certified Reputation

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Episode 089 : How to Pivot and Master Sales during a Pandemic with Gessie Schechinger

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Gessie Schechinger is the laziest salesman in America as well as Vice President of Sales for OnCourse Sales Engagement Platform. Gessie is passionate about leveraging technology and automation to surpass revenue targets so he can help protect golf and bar time for the salespeople of the world. Gessie won annual sales awards at 2 different Fortune 500

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Episode 088 : Building Products That Solve Problems with Eric Prugh

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Eric Prugh oversees product, design and solutions engineering at PactSafe. PactSafe is a SaaS company that securely powers clickwrap agreements & eSignatures for businesses like Dell, Wayfair, Door Dash, Extra Space Storage, Upwork, HomeAdvisor, and more. Prior to his current rule, Eric spent 7 years at ExactTarget and Salesforce in enterprise pre-sales as well as the product

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Episode 087 : How To Transform Your Business with Call Back Technology with Matt DiMaria

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Matt DiMaria is the president and CEO of VHT, vendors of the callback software category, serving 280 of the largest brands in the world. Last year, VHT served over 225 million callbacks to consumers from brands such as Bank of America, AT&T, United Healthcare, Comcast and many others. Matt specializes in developing high performance teams

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Episode 086 : Feeling Seen and Heard – The Rarest Experience for a Human Being with Dr. Nima Rahmany

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Dr. Nima Rahmany, DC, CCWP is both a Chiropractor and an educator, specializing in helping individuals and professionals get to the ROOT CAUSE of their physical and emotional challenges, from stressed, depressed,  and anxious to living powerfully aligned and on purpose. After building a successful Chiropractic practice in Maple Ridge, BC, Dr. Nima sold his

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Episode 084 : Using Technology to Personalize the Art of Service with David Wachs

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David Wachs is a serial entrepreneur and his latest venture, handwrytten, is bringing back the lost art of letter writing through scalable, robot-based solutions that write your notes in pen. Developed as a platform, Handwrytten lets you send notes from your CRM system such as Salesforce, the website, apps or through custom integration. Used by

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Episode 083 : Cheddah…..Connecting Consumers with Brands with Allen T. Lamb

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Allen T. Lamb believes he is fortunate to have developed a unique skill set and a differentiated perspective to-date within his role spanning media, tech, entertainment and sports as an operating executive, a growth-stage strategic investor, an M&A investment banker, a business intelligence researcher, and a multiple time-digital entrepreneur. Allen has been a two-time entrepreneur,

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Episode 082 : Brand Alignment from the Inside Out with Christopher Wallace

Podcast /

Christopher Wallace is the Co-Founder and President of InnerView, which is a marketing consulting firm that helps companies effectively transfer their brand strategy to their customer-facing employees and partners. Chris builds upon previous success as an entrepreneur in the sales consulting and coaching space, as well as his more than 15 years of sales, marketing and

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