customer experience Archives - Page 21 of 21

Episode 016: Social Media…..A Game Changer in Customer Experience with Jay Baer

Jay Baer is the world’s most retweeted person among digital marketers. He is a renowned business strategist, keynote speaker and the New York Times best-selling author of five books who travels the world helping businesspeople get and keep more people. Jay has advised over 700 companies since 1994, including Caterpillar, Nike, Allstate, The United Nations […]

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Episode 014: Setting the Tone for Disney-Style Service Standards with Vance Morris

Podcast / Yanique Grant

Vance Morris is a Service Trainer & Management Alumni of the Walt Disney Company. He now coaches companies to create magical and profitable service cultures in their businesses through his companies; DELIVER SERVICE NOW INSTITUTE (DSNI) and The Marketing & Entrepreneurial Growth Alliance (MEGA). With Vance’s background and experience, he wanted to find a business that he could add his special touch

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Episode 010: Go Beyond Just Serving Your Clients with Paul Potratz

Podcast / Yanique Grant

Paul Potratz is the COO of Potratz Advertising Agency in New York. They work with businesses creating top funnel brand strategies, consumer engagement, and content on websites, social media and sales training. Paul worked in both radio and television, and then made his way to an ad agency. In 2003, he made the decision to

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Episode 007: Changing Perspectives in Business and Life with Amy Cannatta

Podcast / Yanique Grant

Amy Cannatta is a business and vibrant living coach whose goal is to help others bring their vision to life. She does this by giving them the tools to take their passion and make it a reality. Amy is an international best-selling author and the host of the “Concept to Cash Flow” Podcast, where go-getters learn

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Episode 004: Customer Service – An Inside Look on Leadership with Nick Abbott

Podcast / Yanique Grant

Nick Abbott has over 20 years experience in customer service and sales operations, consultancy and training. He has been a logistics officer in the Royal Air Force and has vast experience working with large companies such as General Electric, Bank of New York and more. In 2012, he started the front line evolution, which provides

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