Adele Spraggon is an award winning author, a thought leader and an international speaker and trainer. She has been awarded 2020, Woman of Inspiration Award and in 2021, she was recognized as a Top Behavioural Expert of the Year. Her book Shift: 4 Steps to Personal Empowerment has won three awards and is sweeping the globe, transforming how […]
Aaron Thompson is a Chief Revenue Officer at SuccessCOACHING, the leading provider of Customer Success training and education. He is a connector, educator and public speaker with over 20 years experience helping companies improve retention rates, increase recurring revenue and recoup customer acquisition costs. Aaron enjoys skiing, kayaking and golfing with his family and friends. Questions Could
Episode 156 : How to Achieve and Sustain Customer Success – Formula Explained Read More »
During the Iranian Revolution of 1978, Shaahin‘s family had to escape to survive and ended up finally migrating to Los Angeles, California. At 15 years old Shaahin left home with nothing but the clothes on his back and created over a BILLION dollars in revenue by inventing the legendary smart drug known as Herbal Ecstacy.
Episode 155 : How To Use the Amazon Model to Become Design Architects for Your Business Read More »
Jeff Rosenblum is a co founder of Questus, a digital advertising agency that has worked with many of the world’s most influential brands, including American Express, Apple, Capital One, Disney, The NFL, Samsung, Starbucks, Universal, Wyndham and Verizon. Jeff created a groundbreaking documentary about the advertising revolution called The Naked Brand and the book Friction which explained how
Episode 154 : Empowering Employees to Achieve Exponential Growth Read More »
Ethan Beute is the Chief Evangelist at BombBomb and he is a co-author of Rehumanize Your Businessand of Human-Centered Communication, his newest book. He is also the host of The Customer Experience Podcast. Ethan Beute has spent the past decade helping business professionals be more personal and human through simple video messages. Questions Could you share with our listeners, those who
Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company’s Loyalty practice and the author of five books including The New York Times bestseller, The Ultimate Question 2.0. He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977. Fred is a frequent speaker
Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. His 20-year professional career spanned multiple disciplines, including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana. Dan is the author of The Experience Maker: How
Nathan Foy is founder and CEO of Fortis, nine-time Inc. Magazine honoree as one of America’s fastest-growing companies. Fortis provides over 25,000 private, secure trips in 114 countries per year to clientele worth more than half a trillion dollars. These clients routinely ranked Fortis on Gallup surveys as the best in the industry. With offices in
Episode 150: Insights on Delivering an “Elite” Experience to Clients Read More »
Becca Ribbing is the author of The Clarity Journal and has been a coach for over a decade. She’s on a mission to help people break out of the cycles of uncertainty and struggle that hold them back. She helps women going back forth and with the big, seemingly endless question of what to do next so they
Episode 149 : Navigating How to Clearly Gain Momentum on Building The Life You Want Read More »
Lucas Root is an accomplished speaker, entrepreneur, author, business success mentor, and founder of SGIC Consulting, which works with clients to build a high-performance strategy and implement that strategy across their businesses to achieve the maximum growth potential possible. With over 19 years of success across banking, technology, investments, health and wellness, athletics, and interactive media
Episode 148 – Building a Strong Culture Focused on Memorable Experiences Read More »