December 19, 2017

Episode 056 : Customer Research – Insights on Increased Profitability with Alex Genov

  Alexander Genov but will be affectionately refer to him as Alex for the purpose of this interview. Alex is an experienced Customer Research Professional who […]
December 5, 2017

Episode 055 : Service Culture : A Guide in Strategic Planning with Jeff Toister

Jeff Toister helps customer service teams unlock their hidden potential. He is the best-selling author of The Service Culture Handbook: A Step-by-Step Guide To Getting Your […]
October 17, 2017

Building Trust

What is Trust? Trust is the glue that holds the business relationship together and is expressed repeatedly in your actions. This includes what you do and […]
September 26, 2017

Episode 054 : Convenience….The Next “BIG” Thing in Customer Experience with Yanique Grant

Yanique Grant Show Notes This episode with Yanique Grant will be speaking about customer experience and convenience as it relates to customer experience. Over the last […]
August 15, 2017

Episode 051 : A Wellness Approach : Leading From the Bottom with Sheree Martin

Sheree Martin, is an experienced Executive with a strong result oriented focus. She has spent the last 15 years driving strategies geared towards increasing business value, […]
August 10, 2017

Episode 052 : The Customer Isn’t Always Right – “How Do We Servespire?” with Jeffrey Azan

Before Jeffrey became the founder of Select ‘n’ Start on a mission to help make Jamaica, and the world a better place, he was and still […]
August 1, 2017

Episode 051 : A Holistic Approach to Image Consultancy and Personal Development with Daniel Edwards

Daniel Edwards is the CEO of Total One-Eighty Image Consulting, a business initiative and service tailored for the motivated, modern male professionals, which Mr. Edwards created […]
July 25, 2017

Episode 050 : Insights on How Gustazos is Conquering “The Daily Deal Sites” with Carlos Villares

Carlos Villares was born in San Juan, Puerto Rico; he lives in Miami, Florida since 1994. He is an International University Graduate and has 10 years […]
June 28, 2017

Episode 049 : Making Customer Service a Competitive Advantage and Price Irrelevant with John DiJulius

John DiJulius is an international consultant and best selling author of 3 customer service books, his latest book; The Customer Service Revolution instantly hit number 1 […]
June 7, 2017

Episode 048 : Taking It To A Whole New Level of Being Extraordinary with Shep Hyken

Shep Hyken is a Customer Service and Experience expert and Cheap Amazement Officer of Shepard Presentations. He is the New York Times best selling author and […]