March 5, 2019

Episode 070 : Grief Strategies for the Workplace Through Empathy and Compassion with Karen Millsap

Karen Millsap, the CEO (Chief Empathy Officer) of Egency and Founder of The Groflo, began her career in human resources and talent acquisition where she led […]
February 12, 2019

Episode 069 : Knowing Your Passion, Plan and Purpose : Adding Value to Other People’s Journey with Jon Ferrara

Jon Ferrara is a successful serial entrepreneur, he’s top 10 Social Service Salesperson according to Forbes and renown CRM pioneer with a knack for building authentic […]
February 5, 2019

Episode 068 : Promises and the Impact It Has on Customer Experience

Highlights In this episode, I would like to take a little bit of time and just share with you some key important nuggets that I have […]
January 29, 2019

Episode 067 : Easing Your Energy Pain Through Technology with Emily Rasowsky

Emily Rasowsky is Customer Experience Lead for Spark Fund and Spark Fund is an organization that helps companies to upgrade energy technology. Emily explains in the very simplest of […]
January 4, 2019

Resolutions to Improve Customer Service

Developing great habits to improve customer service and achieve goals is much more effective because they focus on creating long-term change. Once a more positive behavior […]
October 23, 2018

Episode 066 : Creating Magical Experiences by Knowing Your Purpose – Know Your Why with John Formica

John Formica, the “Ex-Disney Guy”, is a highly sought after internationally known speaker and author of the top selling book, “Making the Customer Experience Magical Now! […]
October 5, 2018

Episode 065: Making An Impact…..Making a Difference with Lavois Cruickshank

Lavois Cruickshank, a simple yet ambitious young man. Lavois has the incredible dream of positively impacting and inspiring a nation. The Spanish Town native lives by […]
September 18, 2018

Episode 064: TextRequest – An Innovative Way of Building Customer Relationships with Kenneth Burke

Kenneth Burke is the marketing director for text request a B2B text messaging software company in Chattanooga. He runs a boutique marketing agency where he helps […]
June 19, 2018

Episode 063: How To Never Lose A Customer Again with Joey Coleman

    Joey Coleman helps companies keep their customers. He is an award-winning speaker. He works with organizations around the world ranging from small startups to […]
March 20, 2018

Episode 062: Adapting an Empowering Perspective to Move Forward with David Durham

David Durham is a mindset and self-mastery business coach, speaker, author and trainer. Before coaching David had the opportunity to build a six-figure business his first […]