A few years ago, Angela decided that she wanted to be a coach, and she says this had been something she was thinking about for a long time. After completing coaching school, she came up with multiple ideas of what she wanted to focus on. She realized that her greatest expertise was as an instructional
Suzy Prudden is a prize-winning International speaker, seminar leader and best-selling author. She’s won numerous awards for business and speaking, and has appeared as a guest expert on over 1,000 radio and television shows including Oprah, The Today Show and Good Morning America. With her publishing company, Suzy say they pride themselves on customer service.
Episode 012: Leadership: Creating a Culture of Support with Suzy Prudden Read More »
Every company will tell you customers are their #1 priority, but few walk the walk when it comes to delivering the kind of remarkable service that keeps customers coming back for life. Customer service is important to an organization because it is often the only contact a customer has with a company. Customers are vital
The Customer Service Experience Is Very Important Read More »
Lee Caraher is a CEO and acclaimed communication strategist known for her practical solutions to big problems. She started Double Forte as a new kind of communications firm designed to work with good people, doing good work for good companies doing great things in their categories. So far so good. This is not her first rodeo,
The most important thing you can do to improve relationships with your customers is to improve customer service. No matter how great your product is or how talented your staff is, one of the things that customers are most likely to remember is the direct interaction they have with your company. Your customer service team
Improve Your Team’s Customer Service Read More »
Paul Potratz is the COO of Potratz Advertising Agency in New York. They work with businesses creating top funnel brand strategies, consumer engagement, and content on websites, social media and sales training. Paul worked in both radio and television, and then made his way to an ad agency. In 2003, he made the decision to
Episode 010: Go Beyond Just Serving Your Clients with Paul Potratz Read More »
Customer service has evolved considerably over the years – from single channel call centers to multi channel contact centers with the emergence of cloud technologies and onward to customer engagement development social channels. Now, customer service has gone mobile with the use of smartphones in the world today. Customers are still not satisfied. And, now,
Grow Your Business Using Customer Service Read More »
Andreas Jones is the leading authority on small business growth and profitability. He is a #1 International bestselling author, coach, speaker, consultant and trainer, as well as an army combat veteran. After the arm, Andreas had a series of jobs including VP of a national bank. He had been featured on NBC, CBS, FOX, ABC,
Like most business people, you know that customers are the lifeblood of any business. Without them, you don’t even have a business. There is such a fine line between sales and service. You can’t have one without the other. Which actually comes first? Can you even get the sale without giving good service? Service is
Customers: How To Get Them and How To Keep Them Read More »
Empower Your Customers To Become Your Biggest Ambassadors – The empowered customer is a common thread that has rocked – and continues to rock – all industries. Whether you’re an established company or a thriving start-up. One strategy is to focus on customer empowerment, and letting your customers influence more of your business decisions. Buying is
Empower Your Customers To Become Your Biggest Ambassadors Read More »
20 questions that reveal what your customer experience is really costing you in retention, reputation and revenue. Score yourself in ten minutes and find out where your service is leaking.
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Yanique Grant | ElevateCX | yaniquegrant.com