Episode 009: How To Get and Keep An Edge in Your Customer Experience with Business Combat Leader – Andreas Jones

Andreas Jones is the leading authority on small business growth and profitability. He is a #1 International bestselling author, coach, speaker, consultant and trainer, as well as an army combat veteran. After the arm, Andreas had a series of jobs including VP of a national bank. He had been featured on NBC, CBS, FOX, ABC, CNN and USA Today.

Andreas Jones says joining the army gave him an opportunity to grow as a person.

“That’s probably one of the best decisions I’ve made in my life. It really helped me to kind of find myself, find my identity. It helped me with being more disciplined and the ability to persevere.”

While studying economics, Andreas came across a statistic that he didn’t like hearing.

“80% of businesses fail in the first two years. I think of someone’s dream going down the line and that really didn’t sit too well with me so I started studying business and what I can do from my standpoint.”

“Customer service is an attitude, more so than a job or task.”

Andreas says the most important pillars that a business needs to succeed are getting to know your customers and building relationships with them. Listening to the customer, and finding out what else would enhance the customers life to make them repeat customers of yours, is also crucial.

“Those are the things that customers want to know; that you care about them, that they are more than just a transaction for you.”

Newsletters, discounts, punch cards, refer a friend and more are ways you can build relationships with your customers. The goal is to keep the customer engaged in the process.

“Involve your customer in your day-to-day and having your customer as your partner as you build your business.”

His advice on staying motivated is to be the best person you can be. Schedule time for your family, and know that you are helping other people with their dreams.

“The game changer in all human interaction is emotions, and its an incredible emotion to know someone cares about you. So it’s really about connecting with your team and getting to know them outside of just their job description.”

We would welcome a subscribe, rate and review for the show and also that the listeners can come hang out at Navigating the Customer Experience Community on Facebook. This is a private Facebook group for our listeners and past guests to come over share insights and industry trending topics and discussions on business and customer experience – click here!




“7 Habits of Highly Effective People” by Stephen R Covey

“The Compound Effect” By Darren Hardy


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