Yanique Grant

Episode 008: Mapping Your Customers’ Journey with Jim Kalbach

Podcast /

Jim Kalbach is currently the Head of Customer Success at MURAL. He has previously worked in various design-related consulting roles for large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Before moving back to the US in 2013 after living for fifteen years in Germany, he was the co-founder of the European Information Architecture conferences and he also […]

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How to Develop a Customer Experience Strategy that Makes your Competition Cry

Blog /

Customer Experience – Have you ever lost a customer to a competitor and didn’t know why they left? A customer experience strategy can help you retain more customers and stop them from defecting to competitors. Companies who skillfully manage and execute customer experience strategies reap enormous rewards. They achieve higher customer satisfaction, reduced churn, increased revenue,

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The Kind of Employee Engagement Needed for the 21st Century

Blog /

Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give of their best each day, committed to their organisation’s goals and values, motivated to contribute to organisational success, with an enhanced sense of their own well-being. Employee engagement is based on trust, integrity, two way commitment

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Leadership Evolving

Blog /

The key to running a successful business is effective leadership. It has the potential to bring in more profits for a company than any cost-cutting effort. Research shows that leadership styles of managers are responsible for 30 per cent of a company’s bottom-line profitability. But due to changes in work culture, traditional top-down leadership policies are

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Episode 007: Changing Perspectives in Business and Life with Amy Cannatta

Podcast /

Amy Cannatta is a business and vibrant living coach whose goal is to help others bring their vision to life. She does this by giving them the tools to take their passion and make it a reality. Amy is an international best-selling author and the host of the “Concept to Cash Flow” Podcast, where go-getters learn

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Episode 006: Live Streaming the Human Element to Attract Customers with Jessica Winnett

Podcast /

Jess Winnett speaks about Live Streaming the Human Element to Attract. She is a Live Stream Business Strategist and an entrepreneur who’s building a legacy online. She loves empowering others with the truth that they can have the life and business that they want, without sacrificing time with family with loved ones. She’s the “Queen

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Episode 005 : Building Yourself in the Business of Customer Service with John Tschohl

Podcast /

John Tschohl, called the “Guru of Customer Service” by USA Today, Time and Entrepreneur magazines, is a best selling author,
the internationally recognized service strategist and President of Service Quality Institute, the global leader in customer service. John Tschohl believes that globally, customer service is quite weak. “Most companies believe that they provide great customer service.

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Episode 004: Customer Service – An Inside Look on Leadership with Nick Abbott

Podcast /

Nick Abbott has over 20 years experience in customer service and sales operations, consultancy and training. He has been a logistics officer in the Royal Air Force and has vast experience working with large companies such as General Electric, Bank of New York and more. In 2012, he started the front line evolution, which provides

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Episode 003: Look For Problems, Find Solutions with Sardek Love

Podcast /

Sardek Love is the CEO of Infinity Consulting and Training Solutions. He’s worked in 25 countries, inspiring, developing and educating managers and leaders in Fortune 100 companies, high-tech organizations, government agencies and global brands. His real world experiences serve as the foundation of his powerful and captivating stories from which he brings his sessions to

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Kingston, Jamaica