Karen Millsap, the CEO (Chief Empathy Officer) of Egency and Founder of The Groflo, began her career in human resources and talent acquisition where she led countless training, new process, and change initiatives. At a young age, she suddenly became a widow when her husband was tragically murdered which completely changed the trajectory of her […]
Jon Ferrara is a successful serial entrepreneur, he’s top 10 Social Service Salesperson according to Forbes and renown CRM pioneer with a knack for building authentic relationships with customers. Given his shared passion for creating genuine connections and making a positive impact on the lives of others, I believe he would be a very interesting
Highlights In this episode, I would like to take a little bit of time and just share with you some key important nuggets that I have gained over the years in the category of commitments. So, we’re at the beginning of a new year we’re still in the first quarter and in customer experience and
Episode 068 : Promises and the Impact It Has on Customer Experience Read More »
Emily Rasowsky is Customer Experience Lead for Spark Fund and Spark Fund is an organization that helps companies to upgrade energy technology. Emily explains in the very simplest of terms as we welcome her, what it is that her company really does do and how does this really impact a customer’s experience regardless of your business type or
Episode 067 : Easing Your Energy Pain Through Technology with Emily Rasowsky Read More »
Developing great habits to improve customer service and achieve goals is much more effective because they focus on creating long-term change. Once a more positive behavior takes hold, it occurs almost automatically – making it much tougher to break than a New Year’s resolution. Rally your team to create better service habits, here are a
Resolutions to Improve Customer Service Read More »
John Formica, the “Ex-Disney Guy”, is a highly sought after internationally known speaker and author of the top selling book, “Making the Customer Experience Magical Now! – How to Succeed in Business and Beat Out Your Competition Today”. John has appeared on the NBC Morning Show, ABC, CBS, FOX, Univision, numerous business journals and recently
Kenneth Burke is the marketing director for text request a B2B text messaging software company in Chattanooga. He runs a boutique marketing agency where he helps many companies of all sizes with their marketing and content strategies. And he’s been awarded for work in psychology research and sales. Questions Tell us a little bit about
Joey Coleman helps companies keep their customers. He is an award-winning speaker. He works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos and Whirlpool. His first 100 days methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal
Episode 063: How To Never Lose A Customer Again with Joey Coleman Read More »
Joshua March is the founder and CEO of Conversocial a cloud solution that enables businesses to deliver customer service over Social Media at a large-scale. Conversocial is used in the contact centers of hundreds of major retailers, banks, telcos and other brands to enable them to manage the high volumes of complaints and questions they’re
Alexander Genov but will be affectionately refer to him as Alex for the purpose of this interview. Alex is an experienced Customer Research Professional who applies his Experimental Social Psychology background and his passion for research, design and innovation to solving important customer and business problems. His professional goal is to help teams create remarkable
Episode 056 : Customer Research – Insights on Increased Profitability with Alex Genov Read More »