Navigating the Customer Experience Podcast with Yanique Grant Thank you for listening to the Navigating the Customer Experience podcast! Yanique Grant will be joined each week by global entrepreneurs, taking listeners on a journey to discover what customers really want. In this introductory episode, you will hear: What topics and trends will be discussed? Who […]
Welcome to Navigating the Customer Experience Read More »
Making Customers Happy Making Customers Happy – The belief that saying “yes” and giving your customer what he wants will automatically make a happy customer is an easy trap to fall into. It doesn’t always work that way. For example, let’s say you visit your local post office and you get exactly what you need
Saying Yes versus Making Customers Happy Read More »
Mystery Shopping Can Help Customer Service Mystery Shopping Can Help Customer Service – One very effective way of finding out exactly how your staff treat your customers is to carry out a mystery shopper exercise. This means that you, or someone appointed by you, adopts the role of a customer to ascertain how your staff
Mystery Shopping Can Help Customer Service Read More »
Service and Fast Food Service Experience ?? Hello Folks, So I was in New Kingston this afternoon, and I decided to go to Burger King and get some lunch. I approached the cashier and I made my request for a Steakhouse Combo along with a double chocolate chip cookie. After making my purchase I patiently
Service and Fast Food Read More »
Unexpected Service Experience – Companies must practice customer service – Each time I have an appointment with a client, I make it a habit to be very observant of my surroundings as well as the behaviours and attitudes of the employees. Upon arrival at the client’s location, the security at the gate greeted me
An Unexpected Service Experience Read More »
In Jamaica, there are many businesses that are trying to keep their head above water in our current economy. Is Customer Service Vital in a business? Here are some basic reasons Customer Service is needed: Customer loyalty leading to increased market share and return on sales Increased Sales and Profit Higher customer count and more
Celebrate Your People!! – Customer Service Read More »
Building Relationships – Winning an account is a great accomplishment and is usually celebrated by the boss and the team as this means more business and more money. Just as any other accomplishment achieved requires maintenance and consistency so does maintaining a consistent relationship with that account holder. Every business works extremely hard to acquire
Winning Accounts vs. Winning Relationships – Building Relationships Read More »
Customer Service is a misunderstood phenomena for business owners and employees. Interestingly enough, these business owners and employees are all customers at some point of the day or month yet their businesses and actions taken simply should reflect their customers get what they need in a timely manner. Service is not just an act but
Customer Service – Pleasure or Pain? Read More »
Donna Duncan-Scott – I had the pleasure to work with her during 2005 to 2006 – a very trying time in my life as I just given birth to my daughter Summer at the tender age of 24 and everything she says in this article is 100% true and I can say this because
Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS) Read More »
Gratitude/ Appreciation – Gratitude and appreciation is one of the most powerful forces possible to channel in an organization. As a business leader, owner or manager – you must master the art of gratitude and really show people that you have a vested interest in their growth and development. When was the last time
Leading by Appreciation – Gratitude Appreciation Read More »