Welcome to Navigating the Customer Experience

Navigating the Customer Experience Podcast with Yanique Grant

Thank you for listening to the Navigating the Customer Experience podcast! Yanique Grant will be joined each week by global entrepreneurs, taking listeners on a journey to discover what customers really want. In this introductory episode, you will hear:

  •  What topics and trends will be discussed?
  •  Who is this podcast for?
  •  What impact can a positive customer experience have on a business?
  •  Which employees in an organization are responsible for customer service?
  •  What are the 6 dimensions of wellness?

…and so much more!

If you’ve enjoyed this episode, and the first group of amazing guests to appear on the show, we would be so happy if you would leave a review on iTunes. You can also visit us at www.NavigatingTheCustomerExperience.com or on Twitter!

Our Facebook Group – https://www.facebook.com/groups/NavigatingtheCustomerExperience/

Our host Yanique Grant will take you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!


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