Donna Duncan-Scott – I had the pleasure to work with her during 2005 to 2006 – a very trying time in my life as I just given birth to my daughter Summer at the tender age of 24 and everything she says in this article is 100% true and I can say this because […]
Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS) Read More »
Gratitude/ Appreciation – Gratitude and appreciation is one of the most powerful forces possible to channel in an organization. As a business leader, owner or manager – you must master the art of gratitude and really show people that you have a vested interest in their growth and development. When was the last time
Leading by Appreciation – Gratitude Appreciation Read More »
Customer Experience starts as a national initiative where the leaders of our country should demonstrate without a doubt their dedication, commitment and robust actions towards a society where citizens are caring and people-oriented. How we treat other is a reflection of how we think of ourselves; customer experience is every single encounter that you have
Customer Service a National Initiative Read More »
This Policy will drive your business to success
The Customer is Always RIght Read More »
Learn – every experience is an opportunity
Your Most Unhappy Customer Read More »
What is Loyalty? According to the Oxford Dictionary- Loyalty is a strong feeling of support or allegiance. Many organizations today are struggling to keep their teams loyal and ultimately their customers loyal. A family creates loyalty for each other through the bonds, relationships and experiences that parents and children form throughout their years of growth,
Creating a Brand that Breeds Loyalty Read More »