Yanique Grant

Building Self-Confidence

Two main things contribute to self-confidence: self-efficacy and self-esteem. We gain a sense of self-efficacy when we see ourselves (and other similar to ourselves) mastering skills and achieving goals that matter in those skill areas. This is the confidence that, if we learn and work hard in a particular area, we’ll succeed; and it’s this […]

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Episode 014: Setting the Tone for Disney-Style Service Standards with Vance Morris

Vance Morris is a Service Trainer & Management Alumni of the Walt Disney Company. He now coaches companies to create magical and profitable service cultures in their businesses through his companies; DELIVER SERVICE NOW INSTITUTE (DSNI) and The Marketing & Entrepreneurial Growth Alliance (MEGA). With Vance’s background and experience, he wanted to find a business that he could add his special touch

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Episode 013: Using Instructional Design to Create an Awesome Customer Experience with Angela Powers

A few years ago, Angela decided that she wanted to be a coach, and she says this had been something she was thinking about for a long time. After completing coaching school, she came up with multiple ideas of what she wanted to focus on. She realized that her greatest expertise was as an instructional

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Episode 012: Leadership: Creating a Culture of Support with Suzy Prudden

Suzy Prudden is a prize-winning International speaker, seminar leader and best-selling author. She’s won numerous awards for business and speaking, and has appeared as a guest expert on over 1,000 radio and television shows including Oprah, The Today Show and Good Morning America. With her publishing company, Suzy say they pride themselves on customer service.

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Episode 011 : Practical Solutions to Big Problems in Customer Experience with Lee Caraher

Lee Caraher is a CEO and acclaimed communication strategist known for her practical solutions to big problems. She started Double Forte as a new kind of communications firm designed to work with good people, doing good work for good companies doing great things in their categories. So far so good. This is not her first rodeo,

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