Two main things contribute to self-confidence: self-efficacy and self-esteem. We gain a sense of self-efficacy when we see ourselves (and other similar to ourselves) mastering skills and achieving goals that matter in those skill areas. This is the confidence that, if we learn and work hard in a particular area, we’ll succeed; and it’s this […]
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If you’ve spent a large portion of your life not focusing on gratitude, you can’t expect yourself to change your whole mind-set immediately. Most of us always try. Can you commit to adopting a grateful focus no matter what happens during the course of one single day? You’d be surprised how easy it is to
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Vance Morris is a Service Trainer & Management Alumni of the Walt Disney Company. He now coaches companies to create magical and profitable service cultures in their businesses through his companies; DELIVER SERVICE NOW INSTITUTE (DSNI) and The Marketing & Entrepreneurial Growth Alliance (MEGA). With Vance’s background and experience, he wanted to find a business that he could add his special touch
Episode 014: Setting the Tone for Disney-Style Service Standards with Vance Morris Read More »
A few years ago, Angela decided that she wanted to be a coach, and she says this had been something she was thinking about for a long time. After completing coaching school, she came up with multiple ideas of what she wanted to focus on. She realized that her greatest expertise was as an instructional
Suzy Prudden is a prize-winning International speaker, seminar leader and best-selling author. She’s won numerous awards for business and speaking, and has appeared as a guest expert on over 1,000 radio and television shows including Oprah, The Today Show and Good Morning America. With her publishing company, Suzy say they pride themselves on customer service.
Episode 012: Leadership: Creating a Culture of Support with Suzy Prudden Read More »
Every company will tell you customers are their #1 priority, but few walk the walk when it comes to delivering the kind of remarkable service that keeps customers coming back for life. Customer service is important to an organization because it is often the only contact a customer has with a company. Customers are vital
The Customer Service Experience Is Very Important Read More »
Lee Caraher is a CEO and acclaimed communication strategist known for her practical solutions to big problems. She started Double Forte as a new kind of communications firm designed to work with good people, doing good work for good companies doing great things in their categories. So far so good. This is not her first rodeo,
The most important thing you can do to improve relationships with your customers is to improve customer service. No matter how great your product is or how talented your staff is, one of the things that customers are most likely to remember is the direct interaction they have with your company. Your customer service team
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Paul Potratz is the COO of Potratz Advertising Agency in New York. They work with businesses creating top funnel brand strategies, consumer engagement, and content on websites, social media and sales training. Paul worked in both radio and television, and then made his way to an ad agency. In 2003, he made the decision to
Episode 010: Go Beyond Just Serving Your Clients with Paul Potratz Read More »
Customer service has evolved considerably over the years – from single channel call centers to multi channel contact centers with the emergence of cloud technologies and onward to customer engagement development social channels. Now, customer service has gone mobile with the use of smartphones in the world today. Customers are still not satisfied. And, now,
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