We’ve all come across them. Those leaders who people naturally gravitate towards. Though it seems counterintuitive, the magnetic effect these leaders have on people is not because of how people feel about the leader. It’s because of how the leader makes makes people feel about themselves. Effective leaders also use psychology to understand and motivate […]
Mastering Leadership Read More »
Calvin Wayman is a bestselling Author, Keynote Speaker and Social Media Entrepreneur. The most inspiring thing about Calvin is what he has done in such a short time. He shows that where there is a will, there is a way. Seeing where he is now, it’s crazy that in just spring 2015 he was still
Episode 033 : How To Get Enough People What They Want with Calvin Wayman Read More »
Jane Anderson is a Personal Branding and Presentation Skills expert. She is a communication expert with over 12 years in personal branding and LinkedIn in profile development. Jane works with experts in their field to grow their businesses and increase their leads, her clients include Virgin Australia, Cisco, Leggo, IKEA, Rio Tinto and Origin Energy.
Episode 032 : Be Your Industry Influencer with Jane Anderson Read More »
Daniel “ Dan” de Witte is a Business Coach, Digital Strategist and Entrepreneur dedicated to sharing his knowledge with small businesses who want to leverage the online market. As a business coach, Dan specializes in tailor business strategies, business development and automation. Working closely with businesses to identify their needs, Dan thinks outside the conventional
Episode 031 : Humanizing the Online Experience with Dan de Witte Read More »
Every company likes to think they have a great culture but if you ask each member of the leadership team to sum theirs up, most will give vague, airy answers that don’t match. This is because most companies don’t actually have a “WOW” culture. Often in the corporate world you get an amalgamation of cultures or distinct
What is Your Culture? Is it What You Say or What Your Customers and Employees Say…… Read More »
Dr. Anissa Holmes is voted one of the top 25 women in Dentistry by Dental Products Report. She has effectively mastered the skill of the use of social media with a Facebook following of nearly 50,000 fans. As a Practicing Dentist, Social Media Strategist, Author, Podcaster and Speaker, Dr. Holmes shows dentists exactly how to
Episode 030 : Achieving Extraordinary Results by Delivering WOW with Dr. Anissa Holmes Read More »
Joseph Pine II is an internationally acclaimed author, speaker and management advisor. Joseph has spoken at the World Economic Forum in Davos, Switzerland, at Ted in California and today is a Lecturer in Columbia University’s Technology Management Programme. He is not an academic, however, having worked for IBM for 13 years, Joseph specializes in helping
Episode 029 : The Experience Economy : Business is Theatre with Jospeh Pine II Read More »
The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as emotional intelligence. It’s not that IQ and technical skills are irrelevant. They do matter, but they are the entry-level requirements for executive positions. Emotional intelligence is absolutely necessary in leadership.
Emotional Intelligence and Leadership Read More »
Kay Valenzuela is an international award winner, founder of CXchange Institute, business entrepreneur and a recognize strategist of Customer Experience Design. Kay has been revolutionizing the Spanish speaking market with her own programme that focuses on customer experience, mastering the strategic competitive advantage of customer experience and she has implemented this certification in a number
Episode 028 : Scientific Leadership by Design with Kay Valenzuela Read More »
It is amazing how many companies are so disconnected from their customer’s actual experiences. They have no idea how far away their employees are from their values, mission and vision. When you make the investments in a Customer Service Charter, create a mission, vision and values….have a retreat and get the buy in from your
Steps to Become a Customer Experience Professional Read More »