Good customer service doesn’t end with the people on the phone answering your customer queries, and it certainly doesn’t begin there either. Align every member of your business to value customer-centric, “people” skills. The same kind, attentive demeanor that your support team shows on email or phone correspondence should be reflected in marketing messages, general […]
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Jay Baer is the world’s most retweeted person among digital marketers. He is a renowned business strategist, keynote speaker and the New York Times best-selling author of five books who travels the world helping businesspeople get and keep more people. Jay has advised over 700 companies since 1994, including Caterpillar, Nike, Allstate, The United Nations
Episode 016: Social Media…..A Game Changer in Customer Experience with Jay Baer Read More »
Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening skills can lead to: better customer satisfaction, greater productivity with fewer mistakes, increased sharing of information that in turn can lead to more creative and innovative work. Many successful leaders
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Successful teamwork is built on a foundation of trust. Each member of the team must establish trust; cultivate trust through his actions and words, and work to maintain it. Each member also needs to be able to trust his team members to make a commitment to the team and its goals, work competently with those
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Marc Mawhinney is on a mission to help coaches build stronger businesses! A lifelong entrepreneur, he achieves this with his podcast, “Natural Born Coaches”, and his 1:1, group and online coaching programs. He frequently makes media appearances and is a contributor for Entrepreneur.com. You can learn more about Marc at NaturalBornCoaches.com! We have all been
Episode 015: Naturally Born to Coach: Choosing the Right Client with Marc Mawhinney Read More »
Two main things contribute to self-confidence: self-efficacy and self-esteem. We gain a sense of self-efficacy when we see ourselves (and other similar to ourselves) mastering skills and achieving goals that matter in those skill areas. This is the confidence that, if we learn and work hard in a particular area, we’ll succeed; and it’s this
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If you’ve spent a large portion of your life not focusing on gratitude, you can’t expect yourself to change your whole mind-set immediately. Most of us always try. Can you commit to adopting a grateful focus no matter what happens during the course of one single day? You’d be surprised how easy it is to
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Vance Morris is a Service Trainer & Management Alumni of the Walt Disney Company. He now coaches companies to create magical and profitable service cultures in their businesses through his companies; DELIVER SERVICE NOW INSTITUTE (DSNI) and The Marketing & Entrepreneurial Growth Alliance (MEGA). With Vance’s background and experience, he wanted to find a business that he could add his special touch
Episode 014: Setting the Tone for Disney-Style Service Standards with Vance Morris Read More »
A few years ago, Angela decided that she wanted to be a coach, and she says this had been something she was thinking about for a long time. After completing coaching school, she came up with multiple ideas of what she wanted to focus on. She realized that her greatest expertise was as an instructional
Suzy Prudden is a prize-winning International speaker, seminar leader and best-selling author. She’s won numerous awards for business and speaking, and has appeared as a guest expert on over 1,000 radio and television shows including Oprah, The Today Show and Good Morning America. With her publishing company, Suzy say they pride themselves on customer service.
Episode 012: Leadership: Creating a Culture of Support with Suzy Prudden Read More »