WOW is such a short, simple word, but it really encompasses a lot of things. To WOW, you must differentiate yourself, which means doing something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver. You are not […]
International Customer Service Week Blog Post #2 – Discovering Your WOW Read More »
Serving with Empathy – International Customer Service Week – October 03 – 07, 2016 is finally here!!! This week we will be dedicating our blog posts to the theme of the week Service Champions. If you are in business – your number one responsibility should be to serve your customers. I want to start out
Adam Toporek is an internationally recognized Customer Service Expert, Key Note Speaker, and Workshop Leader. He is the Author of “Be Your Customers’ Hero: Real-World Tips & Techniques for the Service Front Lines” as well as the founder of Customers that Stick Blog. When he is not speaking or delivering high energy Customer Service Key Notes or
Chloë Thomas is an Author, International Speaker and Host of her own podcast, eCommerce MasterPlan Podcast. Chloë has been working in eCommerce since 2003, learning how to increase orders, up customer retention and recruit new customers cost effectively. Working with businesses from the High Street right down to start ups, eCommerce MasterPlan is the result
Brian Wright is the founder of Brian K. Wright International whose mission is to motivate and inspire others to discover their unique talents and follow their dreams in life. With extensive experience teaching and training in academics and corporate environments, he understands that many people live far beneath their potential, primarily because they don’t believe
Episode 020 : Successful Leaders : Creating a Welcoming Environment with Brian K. Wright Read More »
Tony Bodoh is a #1 best selling author and he’s the founder and co-founder of 5 companies ranging from Customer Experience Consulting to Small Business Training to Television, he easily navigates the International stage, speaking at both personal growth seminars as well as the Uber Nerdy Technology conferences. Tony writes his business blogs, personal growth
Episode 019: The Human Connection : A Shared Experience with Tony Bodoh Read More »
Customer complaints are inevitable in Customer Service, technology might fail, a overlooked issue might rear its head, there’s bound to be one problem or the other. The complaining customer represents a huge opportunity for more business. Here are 5 types of Complainers & How to Respond: The Meek Customer – Generally, will not complain. Response:
Complaining Customers and How to Handle Their Complaints Read More »
Jenny Green Powers is the CEO of Running With Heels. Running With Heels is a New York Invitation Only Society for the “On-th-Go” “In-the-Know” Women Executives and Entrepreneurs. It is a members-only event series designed to elevate your personal and professional life through curated connections and inspiring conversations. Jenny is a lifelong New Yorker and
Empathy is the art of seeing the world as someone else sees it. When you have empathy, it means you can understand what a person is feeling in a given moment, and understand why other people’s actions made sense to them. Without empathy and focus, you’ll never be able to communicate effectively and relate well
The Power of Empathy Read More »
Dr. Fader is the Professor of Marketing Wharton School of University of Pennsylvania. Professor Fader’s expertise centers around the analysis of behavioral data to understand and forecast customer shopping/purchasing activities. He works with firms from a wide range of industries, such as consumer packaged goods, interactive media, financial services, and pharmaceuticals. Managerial applications focus on
Episode 017: Customer Lifetime Value….A 360° View to High Profits with Dr. Peter Fader Read More »