Yanique Grant, Author at Yanique Grant

Episode 001: Using Communication to Build Relationships with Ellie Parvin

Ellie Parvin is obsessed with the way people communicate and the various factors and environments that can alter the perception of information and meanings delivered and received between those communicating. Her passion for communication has lead her to launch EllieParvin.com, which helps small businesses, organizations, entrepreneurs and individuals learn how practicing and cultivating communication skills …

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Welcome to Navigating the Customer Experience

Podcast / By Yanique Grant

Navigating the Customer Experience Podcast with Yanique Grant Thank you for listening to the Navigating the Customer Experience podcast! Yanique Grant will be joined each week by global entrepreneurs, taking listeners on a journey to discover what customers really want. In this introductory episode, you will hear: What topics and trends will be discussed? Who …

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Saying Yes versus Making Customers Happy

Blog / By Yanique Grant

Making Customers Happy Making Customers Happy – The belief that saying “yes” and giving your customer what he wants will automatically make a happy customer is an easy trap to fall into. It doesn’t always work that way. For example, let’s say you visit your local post office and you get exactly what you need …

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Mystery Shopping Can Help Customer Service

Blog / By Yanique Grant

Mystery Shopping Can Help Customer Service Mystery Shopping Can Help Customer Service – One very effective way of finding out exactly how your staff treat your customers is to carry out a mystery shopper exercise. This means that you, or someone appointed by you, adopts the role of a customer to ascertain how your staff …

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Service and Fast Food

Blog / By Yanique Grant

Service and Fast Food Service Experience ?? Hello Folks, So I was in New Kingston this afternoon, and I decided to go to Burger King and get some lunch. I approached the cashier and I made my request for a Steakhouse Combo along with a double chocolate chip cookie. After making my purchase I patiently …

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An Unexpected Service Experience

Blog / By Yanique Grant

Unexpected Service Experience – Companies must practice customer service – Each time I have an appointment with a client, I make it a habit to be very observant of my surroundings as well as the behaviours and attitudes of the employees. Upon arrival at the client’s location, the security at the gate greeted me …

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Celebrate Your People!! – Customer Service

Blog / By Yanique Grant

In Jamaica, there are many businesses that are trying to keep their head above water in our current economy. Is Customer Service Vital in a business? Here are some basic reasons Customer Service is needed: Customer loyalty leading to increased market share and return on sales Increased Sales and Profit Higher customer count and more …

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Winning Accounts vs. Winning Relationships – Building Relationships

Blog / By Yanique Grant

Building Relationships – Winning an account is a great accomplishment and is usually celebrated by the boss and the team as this means more business and more money. Just as any other accomplishment achieved requires maintenance and consistency so does maintaining a consistent relationship with that account holder. Every business works extremely hard to acquire …

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Customer Service – Pleasure or Pain?

Blog / By Yanique Grant

Customer Service is a misunderstood phenomena for business owners and employees. Interestingly enough, these business owners and employees are all customers at some point of the day or month yet their businesses and actions taken simply should reflect their customers get what they need in a timely manner. Service is not just an act but …

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Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS)

Blog / By Yanique Grant

Donna Duncan-Scott – I had the pleasure to work with her during 2005 to 2006 – a very trying time in my life as I just given birth to my daughter Summer at the tender age of 24 and everything she says in this article is 100% true and I can say this because …

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Yanique Grant

Episode 001: Using Communication to Build Relationships with Ellie Parvin

Welcome to Navigating the Customer Experience

Saying Yes versus Making Customers Happy

Mystery Shopping Can Help Customer Service

Service and Fast Food

An Unexpected Service Experience

Celebrate Your People!! – Customer Service

Winning Accounts vs. Winning Relationships – Building Relationships

Customer Service – Pleasure or Pain?

Leadership101 – by the one and only Donna Duncan-Scott of JMMB (my inspiration for PTOS)

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