Yanique Grant

Episode 001: Using Communication to Build Relationships with Ellie Parvin

Ellie Parvin is obsessed with the way people communicate and the various factors and environments that can alter the perception of information and meanings delivered and received between those communicating. Her passion for communication has lead her to launch EllieParvin.com, which helps small businesses, organizations, entrepreneurs and individuals learn how practicing and cultivating communication skills …

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Welcome to Navigating the Customer Experience

Navigating the Customer Experience Podcast with Yanique Grant Thank you for listening to the Navigating the Customer Experience podcast! Yanique Grant will be joined each week by global entrepreneurs, taking listeners on a journey to discover what customers really want. In this introductory episode, you will hear:  What topics and trends will be discussed?  Who …

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Service and Fast Food

Service and Fast Food Service Experience ?? Hello Folks, So I was in New Kingston this afternoon, and I decided to go to Burger King and get some lunch. I approached the cashier and I made my request for a Steakhouse Combo along with a double chocolate chip cookie. After making my purchase I patiently …

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Winning Accounts vs. Winning Relationships – Building Relationships

Building Relationships – Winning an account is a great accomplishment and is usually celebrated by the boss and the team as this means more business and more money. Just as any other accomplishment achieved requires maintenance and consistency so does maintaining a consistent relationship with that account holder. Every business works extremely hard to acquire …

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