Winning Accounts vs. Winning Relationships with Yanique Grant – Episode 047 Thank you, thank you, thank you so much – this episode is very special episode for me. It is very near and dear to my heart! Approximately one (1) year ago, I started this podcast – Navigating the Customer Experience and one year later […]
Episode 047 : Winning Accounts vs. Winning Relationships with Yanique Grant Read More »
The thing that makes businesses successful; the thing that business is all about; is that thing we call PEOPLE. No business that strategizes around making people happy by giving them a voice and a sense that they have a stake in your business will experience less wealth. In the simplest sense we are talking about
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Tema Frank is a best-selling author, international speaker, teacher and business consultant. Tema Frank has over three decades’ experience in marketing strategy, usability testing, and customer experience improvement. In 2001 she launched Web Mystery Shoppers Inc., the world’s first company to do “omnichannel” customer experience testing. Using social media techniques before “social media” existed, she recruited a panel of 75,000
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This episode with Yanique Grant will spend some time speaking about business culture, a little bit about leadership and also customer experience. According to the business dictionary online, business culture is the module or style of business operations within a company, the culture determines how different level of staff communicate with one another as well
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Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Customer satisfaction is important because it provides marketers and business owners with metrics that they can use to manage and improve their businesses. Here are the top six reasons why customer satisfaction is so
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As Founder and CEO of Mattson Enterprise, Inc. Glenn oversees an elite team of practice development consultants who provide solutions to agency leaders and salespeople facing the challenges of achieving extraordinary success in highly competitive and overcrowded markets. Glenn is an extremely sought after keynote speaker, a gifted and respected platform trainer, coach, advisor and
Employee creativity and innovation are essential for the success of any business, particularly in times of economic turmoil. Engaged employees are more creative and more willing to accept innovative ideas from others. Most CEOs value creativity, and employees who are allowed to be creative are more engaged with their current positions. A companys’ culture can either
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Nicole McLaren Campbell is professional Speaker, Educator and Entrepreneur. Driven by a passion for empowerment, she represented Jamaica at MIT’s Junior Summit and was selected to address then UN Secretary General Kofi Annan at just 13 years old. She was subsequently featured in local and International Media including CNN and Nickelodeon and was chosen has
This episode with Yanique Grant, she will be speaking a lot about Customer Experience and one of the brand that she absolutely love and adore – Apple. Today is going to be another solo episode; she will start it off a little differently by sharing a quote by one of her favorite people, Maya Angelou.
Episode 042 : The Apple Experience Magic Formula with Yanique Grant Read More »
Personal motivation is key to maintaining almost all aspect of life. If we’re not motivated, we’re more likely to squander our time and neglect our personal and professional goals. Even most determined people can lose steam sometimes. When you lose your motivation, you lose the ability to achieve your goals. Staying motivated is partly the