customer service

Episode 145 : Understanding the Power of Delivering an Amazing Employee and Customer Experience

Jason S. Bradshaw is a global strategic adviser to C-suite executives and start-ups, a keynote speaker on customer and employee experience, digital transformation and leading through crisis. He has led transformative change with some of the most recognizable brands like Target, Fairfax and Volkswagen. Delivering phenomenal customer-centric growth including over 200% increase in lead generation, $36

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Episode 144 : 12 Leadership Principles That Guarantee Career Success

Dr. Kaliym Islam is a former Wall Street executive where for over 20 years he led global learning businesses. New York Times best-selling author, Kevin Kurse (The e-Learning Guru describes him as a fresh voice among the usual author Guru crowd…, “who” …brings the credibility of someone who makes a living DOING, rather than TELLING. Teams

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Episode 143 : How To Build Real Customer Loyalty – Customers Coming Back Again and Again

Shep Hyken is a Customer Service and Experience Expert and the Chief Amazement Officer of Shepherd Presentations. He is a New York Times bestselling author and has been inducted into the National Speakers Association Hall of Fame for a lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal

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Episode 142 : Helping The World To Access Wholesale-Based Travel

Ryan Beachum has sought to apply his knowledge of the hospitality industry to provide desperately needed solutions. Having previously worked with some of the largest developers in the industry, Beachum saw an opportunity to serve timeshare owners beyond what was offered and so he began building his business idea, ResortShare – from the ground up. In

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Episode 140 : The Benefits of CX Automated Platforms : A Frictionless Experience

Mahesh Ram is a serial founder and entrepreneur and he’s currently the founding CEO of Solvvy, a leading SaaS provider of conversational self-service and automation solutions to leading global companies with over 550 million end users. Prior to Solvvy, he was the CEO of GlobalEnglish which pioneered online business English education for learners in over 120

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Episode 139 : Transformation Guide for the Most Inexperienced Leaders

Brad Dude has over 40 years and he has been in more than 30 territories and countries around the world. He has provided leadership training, organizational development, program evaluation, workforce training, coaching and project management services to US Government agencies, public and non-profit organizations and private sector enterprises. He specializes in training, group facilitation, process improvement,

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Episode 138 : Seven Health and Wellness Steps to Enhance Productivity and Maximize Success

Dave Sherwin is a certified fitness nutrition coach, entrepreneur and practitioner of mindfulness and meditation. His passion is helping grownups navigate real world business and live challenges to achieve their best health and wellness at any age. He is also the creator and host of The Dirobi Health Show which covers everything to do with

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Episode 134 : Learning How to Elevate Your Quality of Life Using Plant Medicine

Jonathan de Potter is the founder and CEO of Behold Retreats, and advocates for self-improvement and elevating consciousness as the most meaningful way to better the world. Jonathan’s priority is to raise education and awareness about plant medicines like Ayahuasca and Psilocybin, and guide others to maximize the potential benefits – ultimately leading him to launch Behold

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Episode 133 : Creating Strong Partnerships that Lead to Customer Success

Steven Van Belleghem Show Notes Steven Van Belleghem is a global thought leader in the field of customer experience. His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win

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